Roger
Advanced Member
339 Posts |
Posted - 10/03/2022 : 10:48:22
I've been getting incorrect ship dates when ShipStation updates admin. The dates are correct on ShipStation, but sometimes way off in admin. Any ideas? Thanks,
Roger
Edited by - Roger on 10/04/2022 06:46:57
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Vince
Administrator
42674 Posts |
Posted - 10/06/2022 : 03:54:56
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Roger
Advanced Member
339 Posts |
Posted - 10/06/2022 : 08:34:40
Hi Vince, yes, it's set to the correct time zone.
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/07/2022 : 01:46:55
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Roger
Advanced Member
339 Posts |
Posted - 10/07/2022 : 08:30:27
Hi Vince This has not been a problem for the last few days. I have some examples from 10-3-22 that are time stamped 9-26-22 for some reason, but can't rule out user error on these. I will keep an eye on this and reply to this thread of it recurs.
Thanks
Roger
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Roger
Advanced Member
339 Posts |
Posted - 10/12/2022 : 09:26:38
The problem is back. Shipped order 17403 today, date stamped 9-20-22 in admin after ShipStation update. Date in ShipStation is correct.
Roger
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Roger
Advanced Member
339 Posts |
Posted - 10/12/2022 : 09:30:52
Order 17411 shipped today, date stamped 10-3-22
Roger
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Roger
Advanced Member
339 Posts |
Posted - 10/12/2022 : 09:38:31
Don't mean to blitz the thread, but here are more that shipped today and date stamps are wrong in admin:
17472 stamped 10-11-22 17458 stamped 10-4-22 17445 stamped 10-4-22
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/12/2022 : 10:45:14
Hi Roger I've just added support for a debug parameter in the file that processes the ship station updates but you do need a new version of the file. The changes have been added to the v7.4 and v7.5 updaters in the file... vsadmin/ajaxservice.asp Can you get a new copy of that and then set this parameter in your includes.asp file... debugxmlemails=TRUE The you should get sent emails when the shipstation updates are carried out. Then can you send those to me when you get a discrepancy? You'll also get emails when things like shipping is rated but just ignore / delete those. Vince Click Here for Shopping Cart SoftwareClick Here to sign up for our newsletterClick Here for the latest updater
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dbdave
ECT Moderator
USA
10373 Posts |
Posted - 10/12/2022 : 10:46:19
Hi Roger, these three orders,
17472 stamped 10-11-22 17458 stamped 10-4-22 17445 stamped 10-4-22
What date did the customer(s) place them? What was the date on the order(s) when they came in? Did the date change at some point?
David
Edited by - dbdave on 10/12/2022 10:47:50
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Roger
Advanced Member
339 Posts |
Posted - 10/12/2022 : 17:20:28
Thanks Vince. Everything's in place now I think.
Roger
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Roger
Advanced Member
339 Posts |
Posted - 10/12/2022 : 17:23:54
Hi David, Here's the info (no changes in the order dates were made, don't know how that would work):
17472 order date 10-5-22 ship date stamped 10-11-22 17458 order date 10-2-22 ship date stamped 10-4-22 17445 order date 10-2-22 ship date stamped 10-4-22
Thanks
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/13/2022 : 01:08:32
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Roger
Advanced Member
339 Posts |
Posted - 10/13/2022 : 09:12:28
Hi Vince Just did a couple of updates from ShipStation and no emails so far. Just double checked that the newest version of ajaxservice.asp is copied over and debugxmlemails=TRUE is in includes.asp.
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/13/2022 : 23:20:12
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Roger
Advanced Member
339 Posts |
Posted - 10/14/2022 : 07:24:10
Yes.
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/14/2022 : 09:13:57
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Roger
Advanced Member
339 Posts |
Posted - 10/14/2022 : 10:16:51
Done, thanks.
Roger
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Vince
Administrator
42674 Posts |
Posted - 10/20/2022 : 07:49:55
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