Posted - 12/01/2023 : 08:49:25
To uphold privacy laws the trick might be to create protected silos of data.
You'd query an email address, phone or street address to see any associated dispute type, date and dollar amount.
When a merchant reports a bad buyer, there's got to be assurance that the private contact details won't be disclosed to others - just like mailing lists on Mail Chimp.
Having said that, I think that most ECT store owners are in a much better position than brick-and-mortar and Amazon sellers.
Roughly 5% of our Amazon sales have "friendly fraud" returns from buyers who use our drain cleaning tools and then return them for a refund, covered in sewage so they go in the trash, because the buyer assumes that Jeff Bezos is paying the tab. With our ECT store our return rate is way less than 1%.