Parcel Tracking

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ccds Starting Member Australia 44 Posts Pre-sales questions only (More Details...)	Posted - 06/03/2024 : 22:25:12 I have just updated our site from an old version that had no parcel tracking options. We use Australia Post and when I put the tracking number into the field in the adming page and select Australia Post as Shippling Method for that particular order, it sends an email to the customer but it doesn't link up to Australia Post tracking page. What am i missing? DAWahlheim
Vince Administrator 43021 Posts	Posted - 06/04/2024 : 04:59:49 Hi there To send the tracking number with the Order Status emails you have to include the place in the email text where you want the tracking number to appear. For instance, if you go the the ECT Admin -> Email Messages and click on Edit Email for the Order Status Email and then look to see if you have something like... {Tracking Number: %trackingnum% } The Curly Brackets mean this is optional and anything in the brackets will be removed if there is no tracking number. Could you have a look and see if this is missing? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
ccds Starting Member Australia 44 Posts Pre-sales questions only (More Details...)	Posted - 06/04/2024 : 17:13:46 Hi Vince, This is in the email Order Status Dear %ordername%<br />Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%.<br />{Your tracking number is %trackingnum%<br />}{Additional Info: %statusinfo%<br />} So to me it looks fine but it is only displaying the number without a link. DAWahlheim
dbdave ECT Moderator USA 10522 Posts	Posted - 06/04/2024 : 17:37:39 Hi, if you want it to be a link, you need to make it a link. Dear %ordername%<br>Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%.<br>{Your tracking number is %trackingnum% and you can track your package <a href="https://auspost.com.au/mypost/track/search">here</a><br>}{Additional Info: %statusinfo%<br>} or maybe Dear %ordername%<br>Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%.<br>{Your tracking number is <a href="https://auspost.com.au/mypost/track/search">%trackingnum%</a><br>}{Additional Info: %statusinfo%<br>} Thanks, David Edited by - dbdave on 06/04/2024 17:44:38
ccds Starting Member Australia 44 Posts Pre-sales questions only (More Details...)	Posted - 06/04/2024 : 17:43:34 Thanks David, I will give that a try DAWahlheim
dbdave ECT Moderator USA 10522 Posts	Posted - 06/04/2024 : 17:46:51 Sure, post back with any issues. I did make an edit to link to the auspost site and I cleaned your <br> tags. No need any longer to make those self closing. So <br/> and <br /> should be just <br> these days. Thanks, David
ccds Starting Member Australia 44 Posts Pre-sales questions only (More Details...)	Posted - 06/04/2024 : 20:40:24 Thanks David, we now have it working, as we use 5 different couriers we ended up using your script but saved to a word doc with 5 different versions depending on the courier, so the staff just copy the script with the new tracking number inserted, paste into order admin and then the customer gets the correct website and tracking number. Thanks for your help. DAWahlheim
dbdave ECT Moderator USA 10522 Posts	Posted - 06/05/2024 : 08:19:12 Hi DAWahlheim, I'm glad that worked. What I did in the past, was list all links to the carious carriers. Perhaps something like that may keep from having to edit the email template with each order. Below is taken from my status update emails. {%statusid6%<br> Your order has been <strong>shipped</strong>.<br> {Your Tracking number is: %trackingnum%<br> Shipments can be tracked by visiting our <a href="http://www.mysite.com/tracking.asp?trackno=%trackingnum%">Tracking Page.</a><br> If the link is not clickable, visit the following page http://www.mysite.com/tracking.asp and enter your tracking number %trackingnum%<br> } {<strong>NOTE:</strong> Your shipment includes multiple packages, below are additional tracking numbers<br> %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> } { %trackingnum%<br> }<br> Note: it may take some time before the tracking info on your shipment is active.<br> Note: More detailed tracking info may be available on the shipment carrier's website.<br> For UPS Shipments - <a href="http://www.ups.com/WebTracking/track">Click here to go to UPS website tracking.</a><br> For FEDEX Shipments - <a href="https://www.fedex.com/apps/fedextrack/?action=track">Click here to go to FEDEX website tracking.</a><br> For US Postal Shipments - <a href="https://tools.usps.com/go/TrackConfirmAction!input.action">Click here to go to US-Postal website tracking.</a><br> Additional notes or comments regarding your order (If provided):<br><strong>%statusinfo%</strong><br><br> Using your order ID and e-mail address you can check the current status of your order anytime on our <a href="http://www.mysite.com/orderstatus.asp">Order Status Page.</a><br> You can also obtain a printable copy of your invoice there. (Your order ID is %orderid% and the e-mail address will be the address this message was sent to.)<br><br> As always, thanks for shopping with mysite.com<br> If you have questions or comments regarding your order, visit our <a href="http://www.mysite.com/contact.asp">contact page.</a> } Some of our orders have quite a few tracking numbers and this setup allows for that. However, we stopped using this when we started using Ship Station as their emails will link to the carrier correctly. I'm not sure if Ship Station is available there in Australia. Your store does have a tracking page available and I had forgotten, but you can link to it with the tracking number, but I am not sure how will it will handle all of your carriers http://www.mysite.com/tracking.asp?trackno=%trackingnum% Thanks, David Edited by - dbdave on 06/05/2024 08:20:07
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