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 Customer email missing after switching to Square
Author « Topic »  

PaulP
Advanced Member

USA
217 Posts

Pre-sales questions only
(More Details...)

Posted - 11/26/2024 :  11:15:23  
Hello,
I switched from PayPal to Squareup.
Since then the sale email that is sent to the customer about the order is no longer being sent.
I have filled in the information in the Email Headers / Footers : and Drop Shipper Email Headers / Footers : same as it was in the PayPal setup but the customer is not getting a email copy of the sale.

Did I miss something in the Squareup setup?

Yours Truly,
Paul P.
Longtime ECT Customer

Vince
Administrator

42995 Posts

Posted - 11/27/2024 :  00:35:52  
Hi Paul
You should create a cheap test product and then try a test order through Square and make sure that you actually get back to the thanks page and there are no errors, etc.

Vince

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PaulP
Advanced Member

USA
217 Posts

Pre-sales questions only
(More Details...)

Posted - 11/27/2024 :  12:44:16  
Hi Vince,
Thanks for the reply.
I sent an order thru the website and everything went fine just like I tested it in the sandbox.

I don't know what their problem is. I told them to check their junk and spam folders. I forwarded them my confirmation email I got from the store.

Will see what happens.

Yours Truly,
Paul P.
Longtime ECT Customer
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