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 The page isn’t redirecting properly
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ITZAP
Ecommerce Template Guru

Australia
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 11/28/2024 :  00:08:30  
Running Ecommerce Plus PHP v7.7.6
Using SEO Friendly URL's.
Using parameter: $detlinkspacechar='-';

Here is a minor bug report. Steps to reproduce are:

(1) Create a webpage using attributes like:
Reference: [maroon]webpage-error-test[/maroon]
Prod Name: [brown]Webpage Error Test[/brown]
Display Product: Tick (Yes)
Populate other fields with whatever details.
Submit and Test to confirm the page displays correct, which it does.

(2) Leave that webpage URL open in a browser tab.

(3) Back to Admin Panel and change: Display Product: Untick (No)
Submit to save.
Now go to the webpage URL you left open in a browser tab.
Press F5 to refresh the page.
Notice that the browser then displays this message:

[size=4]The page isn’t redirecting properly[/size=4]

The Google Search Console will report that page as having a "Redirect Error".

[size=4]WHY?[/size=4]

(4) Notice that the webpage "Reference" and "Prod Name" will produce an identical URL: [blue]webpage-error-test[/blue]
Now make this alteration and Submit ...
Reference: [maroon]webpage-error[/maroon]

"Reference" and "Prod Name" are no longer identical.
Now go to the webpage URL you left open in a browser tab.
Press F5 to refresh the page.

Now you will get the proper "404 Page Not Found" message, exactly as intended.

Hoping that makes sense


Gary
[img]https://itzap.com.au/pics/logo/itzap-website-design-works-mini-logo.png[/img]

ITZAP
Ecommerce Template Guru

Australia
1022 Posts

Pre-sales questions only
(More Details...)

Posted - 09/30/2025 :  03:07:44  
Bump, this issue still exists ...

Page ID: national-peacekeepers-day
And
Page Title and H1 Heading: National Peacekeepers Day
(both identical)
And Display Page: No
[maroon]Causes: Redirect error. redirected too many times.[/maroon]

Change Page Title and H1 Heading to: National Peacekeepers Day Sunday 14 September 2025
No longer identical to Page ID and properly displays the intended Not Found page.

Gary
[img]https://itzap.com.au/pics/logo/itzap-website-design-works-mini-logo.png[/img]

Vince
Administrator

43201 Posts

Posted - 09/30/2025 :  23:57:24  
Hi Gary
I've been trying to recreate this here and can't and that seems to be because of changes I made for v7.8.7 so if you haven't updated, could you try that first? And if you have, is there a test site where you have this situation setup that I can get access to?

Vince

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