Ecommerce software home
Shopping Cart Software Forum for Ecommerce Templates
 
Home | Profile | Register | Active Topics | Members | Search | FAQ
Username:
Password:
Save Password
Forgot your Password?

Find us on Facebook Follow us on Twitter View our YouTube channel
Search our site
Forum Search
Google Site Search
 All Forums
 Technical
 PHP (Unix / Linux / Apache) versions
 shipping address security
Author « Topic »  

tgorski
Ecommerce Template Expert

USA
918 Posts

Posted - 01/30/2025 :  11:52:50  
A merchant just questioned an order that was placed with suspicious anomalies:
  • The Shipping address had no las name
  • The state was WI but the city and zip were in New Jersey
  • And the Billing and shipping phone# were the same


We recommended they call the customer to verify the order, credit the order (which was successfully processed, but I recommended looking into Shipping Address Verification through their payment gateway), and have the customer re-enter the order with the appropriate information.

I can envision why someone MIGHT want to use the same phone#, as long as it's the ONLY anomaly in the billing/shipping details. Otherwise, maybe NOT allowing duplicate shipping and billing phone #s makes sense?

Thanks for the reply.

Tim Gorski

dbdave
ECT Moderator

USA
10476 Posts

Posted - 01/30/2025 :  14:42:14  
Where does the IP address point to...
That's a big one we look at.
Thanks,
David

pauld
Ecommerce Template Expert

USA
501 Posts

Posted - 01/31/2025 :  10:14:15  
We occasionally get orders with similarly inconsistent customer information.

I definitely recommend that the merchant call the buyer to verify the address and avoid being defrauded.

Before calling, they might check the number on a site like www.phonevalidator.com that tells you whether it's a cell phone, landline or VoIP - and the service provider location. If it's a cell that's based in an unexpected state, or VoIP like Google Voice or MagicJack, that could serve as a warning.

We always require that every buyer provide a first and last name for UPS, since we've been stung with two-way shipping and address correction fees when this sort of information was missing from the label.

The explanations for inconsistent information can include:

- Outright fraud;
- Entering the order on a tiny cell phone browser;
- Entering the order on a browser with aggressive auto-complete;
- Someone who isn't internet-savvy;
- Someone with a disability.

There have been times when I've called expecting a fraudser, yet the buyer turned out to be a visually-impaired senior.

Depending on how much the shipping label fee changes with any address correction vs. your payment card fees, it may cost you less to correct the order rather than to refund it.

Edited by - pauld on 01/31/2025 10:22:00

midvalleydrifter001
Ecommerce Template Expert

USA
942 Posts

Posted - 01/31/2025 :  11:10:33  
I use the below manual phone search as it provides the type of phone but also provides names and addresses. ALL for FREE

https://www.searchpeoplefree.com/

If you want a complete FaudMod package you can get it from Mike Beebe.

This MOD has saved me lots of money and headaches. I still get one once in a great while, like if someone has their complete identity stolen then there isn't anything you can do about that.

But this MOD works.

https://dlss.ca/proddetail.asp?prod=FraudMOD

Patrick


Edited by - midvalleydrifter001 on 01/31/2025 11:44:29
  « Topic »  
Jump To:
Shopping Cart Software Forum for Ecommerce Templates © 2002-2022 ecommercetemplates.com
This page was generated in 0.02 seconds. Snitz Forums 2000