Posted - 03/05/2025 : 13:06:23
After getting hit with some expensive chargebacks several years ago we made it a policy to "sanity check" all orders for reasonable mix of goods, and we disabled countries like Russia with too many fraud attempts.
We still get up to one or two chargebacks per year, mostly from crooked service contractors and businesses under financial stress. Regardless of whether you prove delivery, the payment card company always seems to side with the buyer.
One plumber had the chutzpah to call us for help using his product after we paid a chargeback for "non delivery" of it a year earlier.
The Repeat Customer Indicator from DLSS, along with notes we keep in the Private Order Status field, help us avoid shipping to customers with past chargebacks or return abuse. Some seem genuinely surprised when we cancel their order.
Edited by - pauld on 03/05/2025 13:07:26
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