website stopped sending emails

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isntworkdull Ecommerce Template Expert United Kingdom 902 Posts	Posted - 04/28/2025 : 07:58:33 Hi Guys Just checking if anyone has any idea why a site thats been functioning fine for years - would suddenly stop sending emails when customers place new orders - or order status updates? use gmail - have done for years No changes were made over the past weeks 4 days ago, i have stopped receiving any admin emails - and see no "order acknowlegdment" emails in my sent items - so website has basically stopped sending any emails. Any ideas, as I am stumped regards James
Vince Administrator 42955 Posts	Posted - 04/29/2025 : 05:10:31 Hi James I believe you now have to set up an App Password to send via GMail and there are details about how to create one here... https://support.google.com/mail/thread/205453566/how-to-generate-an-app-password?hl=en You should create a password that is 4 groups of 4 characters and when you enter that into the ECT Admin -> Email Settings you need to remove the spaces between each group. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
isntworkdull Ecommerce Template Expert United Kingdom 902 Posts	Posted - 04/29/2025 : 05:43:07 Sorted, thanks Vince
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