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wellsuited
Advanced Member

100 Posts

Posted - 12/23/2025 :  11:58:27  
I have updated to the latest version and have followed the four steps to get my app setup and have the consumer key and secret but I am getting this error at check out.
Authorization failure. Perhaps username and/or password is incorrect.

I have verified that the key and secret are correct. What do I try next?

Vince
Administrator

43502 Posts

Posted - 12/26/2025 :  00:47:01  
Is this UPS shipping rates that is giving the problem? Normally it isn't problematic to tell the truth once you have the correct credentials. Have you tried UPS support to make sure the details you have are correct?

Vince

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wrtoll
Ecommerce Template Expert

USA
781 Posts

Posted - 09/22/2026 :  14:51:03  
Hello
During checkout I am getting error message
Authorization failure. Perhaps username and/or password is incorrect
I think my usps and ups api is out of date
It cannot calculate the shipping costs
How do I get this to work
Thanks
Warren
Crystal-wizard.com

dbdave
ECT Moderator

USA
10776 Posts

Posted - 09/22/2026 :  17:53:31  
Hi Warren, as I mentioned in the other thread, - you are on a very old version and you site will require a full update.
If you have questions on shipping setup after you update, please start a new post.

Thanks,
David
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