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LadyM
ECT Moderator

1757 Posts

Posted - 07/22/2026 :  12:41:01  
When I logged in to the admin today, gift certificates, partners, ratings etc. All say UNDEFINED. I emptied my cache and did a forced refresh but it remained the same. Running v. 7.8.9. Do I need to update or is something wrong? Orders today are all incomplete.

Client site so before I contact them, I thought I'd ask.

Just did a test order and getting this error.
Error: JSON.parse: unexpected end of data at line 1 column 1 of the JSON data

Edited by - LadyM on 07/22/2026 14:15:44

midvalleydrifter001
Ecommerce Template Expert

USA
986 Posts

Posted - 07/22/2026 :  15:59:26  
There appears to be more than just me that had this issue.

https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=116655

Who hosts your website? I'm using ServeLink

Patrick

Vince
Administrator

43476 Posts

Posted - 07/23/2026 :  01:03:35  
We are in contact with them and we'll let you all know when we get to the bottom of the issue.

Vince

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LadyM
ECT Moderator

1757 Posts

Posted - 07/23/2026 :  07:51:34  
I got this from Servelink - who are wonderful, as always.

It looks like the file vsadmin/ajaxservice.php is being flagged as containing malware (identified as SMW-INJ-CLOUDAV-php.dropper.file-PHPTRP2-4) and sanitized.

Vince
Administrator

43476 Posts

Posted - 07/27/2026 :  03:52:04  
There is an issue which may or may not be related. But I am having trouble uploading just two of the files from the updater and I only seem to have the problem on ServeLink windows and linux servers. But, ServeLink are being very helpful as always but don't seem to have the same issue. So is anyone in a position to do a test? Just copy the file...
vsadmin/assets/ectadmin.js
...to the root of your site and see if it is a non-zero size. Don't copy it to the actual directory, just to the root of your site.

Vince

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LadyM
ECT Moderator

1757 Posts

Posted - 07/27/2026 :  07:44:04  
I think I did it and it's showing filesize of 8,132.

Vince
Administrator

43476 Posts

Posted - 07/27/2026 :  09:22:50  
Ok, thanks for that LadyM and I tried on your site and I can also copy the file there no problem. So that just makes things stranger.

Vince

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