I just created a new business email account via Google Workspace. I now need to update the email settings in my Admin so my customers will receive the Order Received, Order Status Updated emails. I've tried a few things like changing the SMTP Server to SMTP.GOOGLE.COM but that didn't work. I also tried using SMTP.GMAIL.COM but that didn't work either.

At this time my customer's aren't receiving store emails so I need to get this right as quickly as I can. Any suggestions?

Thanks!
TFO

Hi 1234
SMTP server: smtp.gmail.com
SMTP port: 465
SMTP secure: SSL
Your username will be your account email but the password is now an App Password which is a 16 letter code. To find the steps to get this I plugged this into Google...

how do you get your Google App Password for GMail

...and the AI Overview gave me the steps. Can you try that and if you still have problems, please let me know.

Enter the App Password without spaces.

Vince

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Vince,

Thank you for the info! I actually gave up on Google Workspace. I had entered all of the information that you provided, which is the same thing Google AI had provided, but it just didn't work. I was also unable to reach anyone at Google to assist. I ended up posting in the Google Community forum, but was just instructed to contact Google Workspace support (which never did respond). There were also several other issues with Google Workspace. You would think that something as simple as an email account would be simple, but of course I unwittingly chose the most complex one out there.

Thanks!

If you have problems setting up email then a good way to find out what the problem is is set the parameter "debugmode=TRUE" in the includes.asp file and then try to send yourself an email by using say the email friend function. This should give you debug output as to why the email failed. But did you get the App Password ok for your Google Workspace account? That's normally the hardest bit.

Vince

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Vince,

Thanks for the follow-up info. I did create the 2-step verification via the App and created the 16-digit password. I entered the password in my Workspace account as well as in my admin, and followed all the steps (several times). It just never worked for whatever reason. There were so many steps, and changes, and accounts, and apps, and passwords, and email settings involved with Google Workspace. I believe it may have been created by Nasa scientists. I was unable to send or receive emails from my site as I was trying to connect everything so I just couldn't continue on with it.
If I had remembered the "debugmode" method that certainly would've helped alot I'm sure. I'm still having an issue with my email (all emails going to MSN owned email addresses are bouncing) however, so I still need to find a new email platform. I may end up using the debug method after all.

Thanks!
Tim