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Phil
ECT Moderator

United Kingdom
7850 Posts

Posted - 09/01/2026 :  06:26:26  
Hi Vince,
I'm posting this on the clients request.
I'm using the ECT contact form with PHP Mailer and I'm getting the following error message on submission when I set the debug parameter in the includes

"Failed to send mail.You must provide at least one recipient email address. Your message was delivered successfully."

No mails are being sent out from the contact form or order confirmation emails.

I've verified that the smtp, port setting, password etc etc are all correct. Servelink have said there's nothing in the logs to say emails are not being sent, I've tried both SSL 465 and TLS 587 and both give the same error message.

Normal emails are being received without any problems by the client apart from any order confirmation emails or contact form mails from the store. Any suggestions please, I've run out of ideas.

Edited by - Phil on 09/01/2026 06:30:29

interprollc
Advanced Member

USA
315 Posts

Posted - 09/01/2026 :  07:08:50  
Let me add that we contacted our host Servelink regarding this issue and they suggested to install a plugin like or similar to this one:https://wordpress.org/plugins/wp-mail-smtp/


Please advise.

Thanks

Joe

Vince
Administrator

43462 Posts

Posted - 09/01/2026 :  07:19:00  
This is strange as it seems it's when you are sending emails to your own email where the problems happen and the error message would indicate that the To address wasn't set where I imagine it is. Do you have any custom email headers set? I've tried on my test WP store and all seems ok so do you want me to give it a go on yours? If so could you send me the site details Phil.

Vince

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Phil
ECT Moderator

United Kingdom
7850 Posts

Posted - 09/01/2026 :  07:23:37  
Thanks Vince

details sent
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