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 manual authorization mystery
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charmarsh
Ecommerce Template Expert

USA
998 Posts

Posted - 11/11/2026 :  11:58:16  
An order came in with the manual authorization selected. I checked my Braintree merchant account and Paypal and no money came in. What happened?

dbdave
ECT Moderator

USA
10814 Posts

Posted - 11/11/2026 :  15:44:01  
Hi, it is possible for bots to make a POST request directly to the cart, but it should also be obvious the order was not paid and I expect there was other indicators that is was a fake order, such as IP - name, address, etc.

Do you happen to have "email" enabled as a payment option?

Thanks,
David
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