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Ecommerce Template Expert

United Kingdom
652 Posts

Posted - 09/11/2019 :  07:03:49  
Hi, I have set up an SSL and it has switched over on the site and is now showing the green padlock.

I have just had an email confirmation of an order from Worldpay of a regular customer, but if I look on the admin it's showing the order in red and the authorize button next to the order! I have also not had the site auto-confirmation email

any ideas?

ECT Moderator

8603 Posts

Posted - 09/11/2019 :  08:42:24  
It may be that you need to check settings for Worldpay to see if any info passed back to your site is failing due to the SSL changes.
I must admit I am not familiar with Worldpay (others here are though, I am sure), but that's where I would look first.
If the setup requires a URL to your site, then check to see if it needs to be updated to https perhaps.


Ecommerce Template Expert

United Kingdom
527 Posts

Posted - 09/11/2019 :  10:28:32  
Check your online WorldPay account that all the links to your site are https.

Manchester, UK.

Edited by - 1818charlie on 09/11/2019 10:30:52

Ecommerce Template Expert

United Kingdom
652 Posts

Posted - 09/23/2019 :  09:32:24  
Ok site is redirecting after SSL to

The redirects look like this <> ---> <> <> ---> <> <> ---> <> <> ---> <>

But on the Seo reports its still saying im not redirecting properly and need to decide whether you prefer the <https://www> or the https:// non-www

how and where do i do this ?



65840 Posts

Posted - 09/23/2019 :  10:52:52  
Hi Jamie, have a look at the post here by dbdave that should point you in the right direction

Winners never quit, quitters never win
CSS and Responsive Designs
User Manual for Ecommerce Templates

Ecommerce Template Expert

United Kingdom
652 Posts

Posted - 09/24/2019 :  01:26:34  
i have but im still unsure what i need to add on the rule to help my issues im having


39056 Posts

Posted - 09/24/2019 :  04:47:28  
Hi Mediator,
If you have a rule forcing the site onto HTTPS (which is good) you have to make sure your Payment Response URL is set to HTTPS. For instance...

With your Ecommerce Plus template, in the vsadmin directory, you will notice that you have a file called wpconfirm.asp. You want to set the "Payment Response URL" to point to this file. So for instance it might be . . .

Otherwise when WorldPay hits the wpconfirm.asp page it is redirected and the POST parameters are lost.


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