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 Checkout not working
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Ratfink11
Advanced Member

USA
187 Posts

Posted - 05/20/2018 :  18:49:09  
Any suggestions why I cant checkout?

It was working prior to putting site on vacation.

IO have my credit card processing enabled and in demo mode.

Shipping is price based and is set to .10

FSA is unchecked

I click on Checkout and nothing happens.

Edited by - Ratfink11 on 05/20/2018 23:07:40

Andy
ECT Moderator

95440 Posts

Posted - 05/20/2018 :  23:52:34  
Hi

Can you check the the Store URL is correct in the main admin settings page and that is consistent with the rest of your site if you are forcing the URL to one with / without the "www"? If that's ok can you put your URL in your forum profile so we can take a look?

Andy

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Ratfink11
Advanced Member

USA
187 Posts

Posted - 05/21/2018 :  01:21:01  
Hi Andy
As I stated everything was working fine until the vacation feature was used then turned off. So it's not any issues with my URLs. That was the first thing I double checked after doing numerous searches... As I have had that issue before.

Ratfink11
Advanced Member

USA
187 Posts

Posted - 05/21/2018 :  01:27:03  
I'll bet changing my IIS server settings to bobsf100.com, instead of https://www.bobsf100.com is the problem???

I'll change my IIS settings back...almost sure that's what it is....


Edited by - Ratfink11 on 05/21/2018 01:29:15

Andy
ECT Moderator

95440 Posts

Posted - 05/21/2018 :  01:38:37  
The most common reason for not being able to get past the first checkout screen is because of inconsistency of the URLs so that may well the the issue.

Andy

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John Vaninger
Starting Member

USA
4 Posts

Posted - 10/08/2020 :  13:05:57  
I am having the same Issue. When I click Checkout, it remains on the Cart page. I have read all the forums, checked the URL, and added SSL, along with the Redirect Scripts, that appear to be working. I must be missing something here. Any other advice?

Thanks!

dbdave
ECT Moderator

USA
8797 Posts

Posted - 10/08/2020 :  13:33:23  
Hi John go to that page in your browser and on the page after click to go to the next step, hit F12 (or right click > inspect) and click the console to look for javascript errors that may be showing.

If you want me to look, message me a link to the site.
Thanks,
David

dbdave
ECT Moderator

USA
8797 Posts

Posted - 10/08/2020 :  14:12:31  
Hi John, is there a back story to this?
Did you recently update, or make changes?
Are there any server changes that you are aware of?

Thanks,
David

John Vaninger
Starting Member

USA
4 Posts

Posted - 10/08/2020 :  14:48:41  
Yes, great question. I just recently purchased new template, and upgraded the database using the Updater. I have had an ECT Site for years, and it was just time to upgrade. Obviously still lots of work to do, however; I didn't want to go any further until I got the Cart Fixed.

Vince
Administrator

39437 Posts

Posted - 10/08/2020 :  14:58:02  
quote:
and added SSL
If you have a rewrite to force HTTPS, make sure your Store URL SSL (in the admin main settings page) is on HTTPS.

Vince

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John Vaninger
Starting Member

USA
4 Posts

Posted - 10/08/2020 :  15:03:50  
Thanks Vince. I did do that already. I am wondering if my rewrites are not accurate. I added to the existing .htaccess for the rewrite. Possibly I should delete the old rewrites?

Vince
Administrator

39437 Posts

Posted - 10/09/2020 :  00:15:13  
Hi John
For the sake of troubleshooting it's certainly worth taking the rewrites out to see if that cures the checkout problem. But also, can you let us know the URL of your store so we can have a look to see what is up?

Vince

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Vince
Administrator

39437 Posts

Posted - 10/09/2020 :  10:49:41  
Hi John
I got your email and it does seem to be the rewrites that are causing the problem. The checkout URL is set to the page...
/cart/
But that is forwarding automatically to...
/cart.php
So what is happening is on the first checkout page the cart attempts to go to the second checkout (customer details) page at /cart/ but this immediately gets forwarded back to /cart.php which is then back at the first checkout page.
I'm not sure exactly what you have as the rewrites but can you check them with this in mind?

Vince

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Vince
Administrator

39437 Posts

Posted - 10/12/2020 :  02:42:49  
Hi John
I've fixed the problem with checkout and it had to do with the Store URL being on the non-www form of the URL and entries in .htaccess forcing back to the www. form of the URL and so you ended up in a loop. Now everything is on the https://www. form of the URL including the non-checkout part of the process. This is the currently recommended way of doing things if your store has an SSL certificate as Google now prefers things this way. I've changed the Store URL's and .htaccess file.
I left a copy of the old .htaccess file in .htaccess.bak

Vince

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John Vaninger
Starting Member

USA
4 Posts

Posted - 10/12/2020 :  05:02:28  
Vince,

Thanks! Looks like it is working. Appreciate all the help.
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