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C4009
Ecommerce Template Expert

USA
610 Posts

Posted - 10/14/2020 :  12:25:02  
We recently started shipping by UPS and our tracking page does not seem to work. It has always worked for FedEx and USPS however when you click on the link on the tracking page you get a tracking page for UPS that says:

The tracking system returned the following error : Invalid Authentication Information.

Looking for a resolution. Thank you.

Charles Goldberg
SleepRestfully.com

Vince
Administrator

39440 Posts

Posted - 10/15/2020 :  03:25:37  
Hi Charles
Have you set up your site for shipping with UPS? That is, do you correctly get shipping rates from the UPS server?

Vince

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C4009
Ecommerce Template Expert

USA
610 Posts

Posted - 10/15/2020 :  06:33:22  
No, we are not interested in getting rate from UPS. All we want is tracking like we have for UPSP and FedEx.

Vince
Administrator

39440 Posts

Posted - 10/15/2020 :  07:27:51  
Hi Charles
The tracking page does assume that you have registered with UPS. Would it be possible to go through the registration process for UPS even if you don't want to rate packages?

Vince

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C4009
Ecommerce Template Expert

USA
610 Posts

Posted - 10/15/2020 :  08:41:52  
Thank you. Got it working.
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