When Ask a Question is used, the email that comes does not show the customers email address? How do you get this to display. The from email is from the store email.

Thanks in Advance

David Hagood

It will populate when you click "reply"
Have you tried that?

David

in outlook?

That doesnt happen, see below, this is a reply in outlook.

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Monday, November 05, 2018 2:06 PM
To: David Hagood <dhagood@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Clay Edmondson

I just signed up as a member. Just wondering how can I get a member ID number,. Thanks


David Hagood

That looks like the inbound email, can you show what happens when you click reply?
The "to" field should be populated with the customers address, even though you do not see it on the inbound email.

What i showed is a copy and paste of a reply. The email address that shows in the TO field is the same as the store email address.

David Hagood

Thought it might because the info address is an alias so I created it's own account and get the same


example

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Thursday, November 08, 2018 2:55 PM
To: American Bass Anglers <info@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Dawn Hagood

Hi there
I would like to receive more information about the following product:
ABAMembership - ABA Membership




David Hagood

These don't match

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Monday, November 05, 2018 2:06 PM
To: David Hagood <dhagood@americanbassanglers.com>

I checked the site and looked for a product that has ask a question and couldn't find one - can you post a link to one and I will try the form?

See my last post

Thought it might because the info address is an alias so I created it's own account and get the same


example

From: info@americanbassanglers.com <info@americanbassanglers.com>
Sent: Thursday, November 08, 2018 2:55 PM
To: American Bass Anglers <info@americanbassanglers.com>
Subject: Ask a question at our store

Ask A Question: Dawn Hagood

Hi there
I would like to receive more information about the following product:
ABAMembership - ABA Membership




David Hagood

David Hagood

I checked the site and looked for a product that has ask a question and couldn't find one - can you post a link to one and I will try the form?

You can also just try any email, it's doesn't have to be valid, so try example@anything.com

I also see where others had problems with outlook ignoring reply to headers
https://www.google.com/search?q=Outlook+ignoring+reply+to+header

I turned it off cause it's not working. I used a yahoo.com email for the question and you see the results in the previous post.

Thanks

David Hagood

Hi, that feature has worked fine for many years. The reply-to address should show when you click reply, but I expect for some reason your email client is ignoring the reply-to headers.
If you are unable to troubleshoot your email client, you might try a different one.
Thunderbird is a great (free) desktop email client and I can confirm that reply-to headers work fine there.