dhagood100
New Member
USA
59 Posts |
Posted - 11/07/2018 : 14:09:44
When Ask a Question is used, the email that comes does not show the customers email address? How do you get this to display. The from email is from the store email.
Thanks in Advance
David Hagood
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dbdave
ECT Moderator
USA
10284 Posts |
Posted - 11/07/2018 : 14:20:36
It will populate when you click "reply" Have you tried that?
David
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dhagood100
New Member
USA
59 Posts |
Posted - 11/08/2018 : 11:54:04
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dbdave
ECT Moderator
USA
10284 Posts |
Posted - 11/08/2018 : 11:58:19
That looks like the inbound email, can you show what happens when you click reply? The "to" field should be populated with the customers address, even though you do not see it on the inbound email.
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dhagood100
New Member
USA
59 Posts |
Posted - 11/08/2018 : 12:39:29
What i showed is a copy and paste of a reply. The email address that shows in the TO field is the same as the store email address.
David Hagood
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dhagood100
New Member
USA
59 Posts |
Posted - 11/08/2018 : 12:56:02
Thought it might because the info address is an alias so I created it's own account and get the same example From: info@americanbassanglers.com < info@americanbassanglers.com> Sent: Thursday, November 08, 2018 2:55 PM To: American Bass Anglers < info@americanbassanglers.com> Subject: Ask a question at our store Ask A Question: Dawn Hagood Hi there I would like to receive more information about the following product: ABAMembership - ABA Membership David Hagood
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dbdave
ECT Moderator
USA
10284 Posts |
Posted - 11/08/2018 : 14:47:29
Edited by - dbdave on 11/08/2018 14:49:30
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dhagood100
New Member
USA
59 Posts |
Posted - 11/08/2018 : 14:49:18
See my last post Thought it might because the info address is an alias so I created it's own account and get the same example From: info@americanbassanglers.com < info@americanbassanglers.com> Sent: Thursday, November 08, 2018 2:55 PM To: American Bass Anglers < info@americanbassanglers.com> Subject: Ask a question at our store Ask A Question: Dawn Hagood Hi there I would like to receive more information about the following product: ABAMembership - ABA Membership David Hagood David Hagood
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dbdave
ECT Moderator
USA
10284 Posts |
Posted - 11/08/2018 : 14:49:52
I checked the site and looked for a product that has ask a question and couldn't find one - can you post a link to one and I will try the form? You can also just try any email, it's doesn't have to be valid, so try example@anything.comI also see where others had problems with outlook ignoring reply to headers https://www.google.com/search?q=Outlook+ignoring+reply+to+header
Edited by - dbdave on 11/08/2018 15:17:56
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dhagood100
New Member
USA
59 Posts |
Posted - 11/08/2018 : 17:24:38
I turned it off cause it's not working. I used a yahoo.com email for the question and you see the results in the previous post.
Thanks
David Hagood
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dbdave
ECT Moderator
USA
10284 Posts |
Posted - 11/08/2018 : 20:21:59
Hi, that feature has worked fine for many years. The reply-to address should show when you click reply, but I expect for some reason your email client is ignoring the reply-to headers. If you are unable to troubleshoot your email client, you might try a different one. Thunderbird is a great (free) desktop email client and I can confirm that reply-to headers work fine there.
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