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irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 04/18/2019 :  00:51:21  
Hi Andy,

now using contact form I'm getting quite a lot of spam - if there an option to activate captcha or something to help alleviate this?

Andy
ECT Moderator

95440 Posts

Posted - 04/18/2019 :  01:00:20  
Hi Ian

I can see recpatcha there would be handy, I'll ask if that could be made available.

Andy

Please feel free to review / rate our software

Vince
Administrator

39845 Posts

Posted - 04/22/2019 :  03:51:52  
Hi Ian
I've implemented a silent CAPTCHA system to control the SPAM so your customers won't actually have to actually take any extra steps to contact. Once it has been thoroughly tested we'll get it rolled out to the stores.

Vince

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irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 05/20/2019 :  07:57:37  
Many thanks - I see in main setting there is google recaptcha - how can this be set up, is there some instruction somewhere?

Andy
ECT Moderator

95440 Posts

Posted - 05/20/2019 :  08:00:04  
Hi Ian

The contact form uses a "silent" system, there's no annoying box to click but the bot filtering goes on in the background - you don't need to do anything to activate it.

The ReCaptcha in the admin is for other parts of the store like checkout, email a friend etc.

Andy

Please feel free to review / rate our software

Paradise
Ecommerce Template Guru

USA
1602 Posts

Pre-sales questions only
(More Details...)

Posted - 05/21/2019 :  12:54:24  
Where can I find this contact form?

Mark
Responsive Design Deals Ecomm Plus - ASP 6.8
www.paradiseclothingco.com

dbdave
ECT Moderator

USA
9016 Posts

Posted - 05/21/2019 :  12:56:36  
Hi Mark, I am pretty sure it's part of the hosted store solution only.
If you need a contact form that uses google recaptcha, I have one for .asp I can share with you.

Edited by - dbdave on 05/21/2019 12:57:49

Andy
ECT Moderator

95440 Posts

Posted - 05/21/2019 :  13:43:03  
That's right, it is a feature of the hosted store only.

Andy

Please feel free to review / rate our software

irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 11/07/2019 :  06:47:07  
Hi Guys, seems to be having issues with the contact form on the religiouscrafts site. Setting are the same as on tattoos4kids (which works) but just discovered the religious site isn't send email enquiries to me? Any ideas? Run several test emails with no joy.

Thanks

Vince
Administrator

39845 Posts

Posted - 11/08/2019 :  04:31:46  
Hi Irwtemp
Just to let you know that we are on the case with this issue and will let you know when we have more details.

Vince

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irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 11/08/2019 :  08:24:10  
Thank you

irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 11/12/2019 :  23:51:48  
Any update?

Vince
Administrator

39845 Posts

Posted - 11/13/2019 :  00:38:20  
Hi Irwtemp
I'm terribly sorry this wasn't communicated to you but the engineers took a look and it seems that your password is incorrect for your GMail account and that is why your email isn't getting through. My apologies for the break in communication there but I thought they were going to inform you of this.

Vince

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irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 11/14/2019 :  10:55:48  
Thanks - double checked that and updated password, but still not working?

insight
ECT Moderator

USA
4281 Posts

Posted - 11/14/2019 :  11:08:58  
Hi Ian

The precise response from Google is "535-5.7.8 Username and Password not accepted" so it really does look like you have one or the other incorrect.

Also take a look here: https://support.google.com/mail/?p=BadCredentials

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
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Edited by - insight on 11/14/2019 11:27:46

irwtemp
Starting Member

24 Posts

Pre-sales questions only
(More Details...)

Posted - 11/14/2019 :  14:31:13  
Thank you - sorted, because contact form hadn't been used in a while, google had automatically switched off access. Sorry I didn't realise this would happen, I knew I had set it up as open and the password was correct. Anyway all working many thanks

insight
ECT Moderator

USA
4281 Posts

Posted - 11/14/2019 :  14:33:12  
Good to hear, thanks for the update

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com
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