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brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  12:08:24  
My hosting company went through a VERY bad downtime (15 days). They're up BUT now I can't access my control panel. When I try to log in I get the following messsage:

[red]Error, couldn't connect to https://www.google.com/recaptcha/api/siteverify (-2147012889).
The server name or address could not be resolved[/red]

They're not playing nice with support. Is this a host error or something that I can fix myself?


Brian Elefant

Andy
ECT Moderator

95440 Posts

Posted - 05/07/2019 :  12:13:37  
Hi Brian

I don't think this is an ECT Hosted store so get the password.php file from here https://www.ecommercetemplates.com/help/troubleshooting.asp#php6 and use it to turn off recaptcha.

Andy

Please feel free to review / rate our software

brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  12:21:02  
I tried the file. Changing the password didn't work. How do I use it to eliminate the recaptcha?

Brian Elefant

Andy
ECT Moderator

95440 Posts

Posted - 05/07/2019 :  12:36:04  
Don't you get a checkbox to turn off recaptcha on that screen?

Andy

Please feel free to review / rate our software

brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  12:48:14  
OOPS
I'm using 2013 .asp version.
Will this make a difference. everything came up "New Username, New Password" EXCEPT the check box.

I tried the .php version, but nothing happened.

Brian Elefant

Andy
ECT Moderator

95440 Posts

Posted - 05/07/2019 :  13:07:23  
What version is the store on - can you run the updater?

Andy

Please feel free to review / rate our software

brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  13:32:31  
I just:

1) downloaded and updated to V 7.0.4
2) Tried the control Panel and received:
[red] Login Disabled:
(Repeated login attempts)
[/red]

3) Tried Password.php (same results as before)
4) Tried Password.asp (same results as before)

I'm receiving orders, but i can't get to them.

PLEASE HELP ME.
THANK YOU,

Brian Elefant

insight
ECT Moderator

USA
4281 Posts

Posted - 05/07/2019 :  13:41:16  
Not sure what your plans are, but if you decide to bail we'll get you fixed up and running as part of our free emergency migration service. Seems pretty ugly where you are now https://www.theregister.co.uk/2019/05/01/a2_hosting_down/

Peter

ServeLink
Professional ecommerce web hosting for ASP & PHP
https://servelink.com

Take a look at our image upload/resize tool for the ASP cart
https://servelink.com/clients/cart.php?gid=7

brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  13:48:07  
I'm not ready to "bail" yet.

This website has helped me out of quite a number of messes and I'm sure we'll get outta this one soon.

My current host is a pain and I may move later but this isn't the time yet.

Brian Elefant

Andy
ECT Moderator

95440 Posts

Posted - 05/07/2019 :  14:23:15  
Peter's offer is a very good solution, short and long term - I would follow up on that.

Just for today, change the password in password.php and then without closing the browser, type in yourstoreurl.com/vsadmin/admin.php as a cookie will be set to let you in.

Andy

Please feel free to review / rate our software

brianjay
New Member

USA
57 Posts

Pre-sales questions only
(More Details...)

Posted - 05/07/2019 :  20:34:37  
Much appreciated.
The update as well as the password change did work.

I will be looking for a new host in June.

Thank you,

Brian Elefant
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