Just updated cart, now auth.net processing problem

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Mattfriedman Starting Member USA 13 Posts Pre-sales questions only (More Details...)	Posted - 05/23/2019 : 04:21:18 Ever since we implemented the most current version of e-commerce templates, All of the Orders that are coming through the shopping cart are incurring a double charge to customers credit card through the auth.net payment gateway. please advise on how this might be repaired.
Andy ECT Moderator 95440 Posts	Posted - 05/23/2019 : 04:24:40 Hi Matt We haven't heard of any other reports of this happening but is this using AIM or SIM so we can check your settings? Andy Please feel free to review / rate our software
Mattfriedman Starting Member USA 13 Posts Pre-sales questions only (More Details...)	Posted - 05/23/2019 : 08:00:47 using auth.net aim gateway
Andy ECT Moderator 95440 Posts	Posted - 05/23/2019 : 08:35:08 I've tested here on version 7.0.5 and can't recreate that. Does this happen on every order since you updated? Do you see different order ids / time stamps in the auth.net admin and is the customer's card actually charged twice? Andy Please feel free to review / rate our software
Mattfriedman Starting Member USA 13 Posts Pre-sales questions only (More Details...)	Posted - 06/04/2019 : 13:35:02 Andy, this is an intermittent issue. Some orders process normally, others generate a double transaction in authorize.net with the same ecommerce template invocie ID value.
Vince Administrator 42466 Posts	Posted - 06/05/2019 : 02:44:32 Hi Matt I've been trying everything I can here to recreate this but can't seem to do so. We set a value with the transaction so that Auth.net will see any repetitions of the order as duplicates within one minute. And if you try to refresh the cart page but the transaction is already authorized then it will not be resent for processing. Can you follow up with me via email then and we'll see what we can do to get to the bottom of this. Can you include the number of transactions this has happened on and the number of total transactions, plus when this started. My email is vince AT ecommercetemplates DOT com Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Mattfriedman Starting Member USA 13 Posts Pre-sales questions only (More Details...)	Posted - 06/14/2019 : 13:42:12 Vince, I emailed you a little while ago and haven't heard back... did I fall of the grid?
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