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 product page http 500 error
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ccds
Starting Member

Australia
30 Posts

Pre-sales questions only
(More Details...)

Posted - 06/11/2019 :  00:07:48  
Have just installed a responsive design Spirit PHP. I have altered little on it so far but when a product is clicked I get a http500 error. It was suggested that I check the PHP includes lines are entered in the code, not sure what was meant by that but I have reloaded all the vsadmin files etc and it is still the same.
The website is
https://www.jolebodyproducts.com.au/products.php

Regards David

DAWahlheim

Andy
ECT Moderator

95440 Posts

Posted - 06/11/2019 :  00:38:19  
Hi David

Do you see these lines somewhere in the code of proddetail.php

<?php include "vsadmin/db_conn_open.php" ?>
<?php include "vsadmin/inc/languagefile.php" ?>
<?php include "vsadmin/includes.php" ?>
<?php include "vsadmin/inc/incfunctions.php" ?>
<?php include "vsadmin/inc/incproddetail.php" ?>

They may not all be together in the code.

Can you ask your host to turn off friendly error messaging as there may be a real error being masked there?

Andy

Please feel free to review / rate our software

Marshall
Ecommerce Template Guru

USA
1874 Posts

Posted - 06/11/2019 :  04:01:49  
Do you have <?php include "vsadmin/inc/incproddetail.php" ?> some place in the content area of the proddetail.php page as I cannot even get https://www.jolebodyproducts.com.au/proddetail.php to respond? I get the error message "www.jolebodyproducts.com.au is currently unable to handle this request."

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

ccds
Starting Member

Australia
30 Posts

Pre-sales questions only
(More Details...)

Posted - 06/11/2019 :  16:54:42  
In the Proddetail.php, we have at ob_start(); and before the head section
<?php include "vsadmin/db_conn_open.php" ?>
<?php include "vsadmin/inc/languagefile.php" ?>
<?php include "vsadmin/includes.php" ?>
<?php include "vsadmin/inc/incfunctions.php" ?>

and vsadmin/inc/incproddetail.php in the begin editable body section.

DAWahlheim

Andy
ECT Moderator

95440 Posts

Posted - 06/12/2019 :  01:13:38  
Would you like to send me an email with your FTP details and I'll take a closer look for you?

Andy

Please feel free to review / rate our software

ccds
Starting Member

Australia
30 Posts

Pre-sales questions only
(More Details...)

Posted - 06/17/2019 :  16:42:56  
Hi Andy
I sent you the FTP info on the 13th to andy@ecommercetemplates.com

Did you receive this?

Regards David

DAWahlheim

Andy
ECT Moderator

95440 Posts

Posted - 06/18/2019 :  00:04:56  
No, I'm afraid I didn't, would you mind sending on again and I'll check spam / junk folders.

Andy

Please feel free to review / rate our software

ccds
Starting Member

Australia
30 Posts

Pre-sales questions only
(More Details...)

Posted - 06/18/2019 :  00:11:42  
Hi Andy
I have just resent it to andy@ and info@

DAWahlheim

Andy
ECT Moderator

95440 Posts

Posted - 06/18/2019 :  00:27:21  

Andy
ECT Moderator

95440 Posts

Posted - 06/18/2019 :  00:47:53  
That's fixed now. I turned off friendly error messaging via the .htaccess file

php_flag display_startup_errors on
php_flag display_errors on

That told me the error was on proddetail.php, line 15 which was

<title>ECT store: <?phpprint $productname

which should be

<title>ECT store: <?php print $productname

Andy

Please feel free to review / rate our software

ccds
Starting Member

Australia
30 Posts

Pre-sales questions only
(More Details...)

Posted - 06/18/2019 :  00:51:05  
Well done Andy, thankyou

DAWahlheim
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