Customers not receiving message after sale...

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reowensmn Advanced Member USA 202 Posts	Posted - 06/27/2019 : 18:25:27 Customers have reported to me that they haven't received a message after the sale is complete. They get a message that says they will... Is there a switch I have to turn one??? Thanks, Roger Roger
Andy ECT Moderator 95440 Posts	Posted - 06/27/2019 : 21:27:40 Hi Roger Do you mean they aren't getting an email from the store following a successful purchase? Do you get email confirmation? Andy Please feel free to review / rate our software
reowensmn Advanced Member USA 202 Posts	Posted - 06/28/2019 : 05:03:53 Yes this is what I mean. I get an email. Roger
Andy ECT Moderator 95440 Posts	Posted - 06/28/2019 : 05:18:46 Can you try an order yourself to see if you get an email as a buyer as it's strange that one would work and another not. Andy Please feel free to review / rate our software
reowensmn Advanced Member USA 202 Posts	Posted - 06/28/2019 : 08:09:50 Never received either email... Roger
DLSS ECT Moderator Canada 3985 Posts	Posted - 06/28/2019 : 08:24:48 Did you try these troubleshooting steps? https://www.ecommercetemplates.com/help/email-help.asp It is most probably your email object setting. Mike Beebe President, DataLinks Software Solutions www.dlss.ca Rate Me Here ASP and PHP mods - www.dlss.ca/products.asp A Tremendous Home - Home Decor and Design, D-I-Y Projects, Home Life, Recipes - www.ATremendousHome.com
reowensmn Advanced Member USA 202 Posts	Posted - 06/28/2019 : 16:05:24 Yes I did get the email message. Just cam about 3 hours later. Roger
Andy ECT Moderator 95440 Posts	Posted - 06/29/2019 : 04:38:02 Is that all working fine now, Roger - just a bit delayed? Andy Please feel free to review / rate our software
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