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 Advanced Tips and Tricks - NO QUESTIONS PLEASE
 How to Troubleshoot PayPal 'No IPN' Errors?
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pauld
Advanced Member

USA
339 Posts

Posted - 07/08/2019 :  10:33:43  
It seems as though every year or so we see several orders appearing around the same time in the cart as "Unauthorized" with a PayPal 'Auth Code: no ipn' error.

Usually PayPal shows full payment received, so we manually change the order status and proceed to ship.

It's assumed that these issues are caused by PayPal server problems or network congestion between PayPal and our web host.

Other than calling PayPal - who seem to deny most problems until deluged with duplicate trouble tickets from many websites - can anyone suggest some steps to help us isolate the cause of these errors?

Thanks in advance for any suggestions.

ETA: sorry for posting this in Advanced Tips and Tricks... Admins, please move if needed. Thanks.

Edited by - pauld on 07/08/2019 10:41:00

Vince
Administrator

38445 Posts

Posted - 07/08/2019 :  12:18:27  
Hi Paul
A few times a year PayPal send round maintenance messages and there was a new one a few days ago that seemed to coincide with a spate of No IPN messages. Sometimes they really do just have a bit of down time.

Vince

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pauld
Advanced Member

USA
339 Posts

Posted - 07/08/2019 :  12:28:02  
Excellent, thanks for this information.

insight
ECT Moderator

USA
4102 Posts

Posted - 07/08/2019 :  12:41:02  
You can subscribe here https://www.paypal-status.com/product/production to receive notifications of service outages or other incidents regarding the PayPal services you use. They seem quite frequent .

Peter


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