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 Product not showing in Recommended
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ardade
Advanced Member

257 Posts

Pre-sales questions only
(More Details...)

Posted - 07/16/2019 :  09:25:46  
I cloned existing items and when i try to put them in the "recommended" they do not show up on the page. I created a test item from scratch and it worked fine. I then took the same test item and edit it to the product that I am having trouble with and it does not display. Maybe because I cloned the item initially it is now corrupt. As a test I changed the Item number and it works fine. I did this to the other items that I'm having trouble with and it also fixed the issue. I assume its the cloning of the item that is causing the problem. v7.0.1 What can i do to resolve this?

Phil
ECT Moderator

United Kingdom
7625 Posts

Posted - 07/16/2019 :  11:24:30  
Hi Roger,
I've just tested that from here and didn't have an issue.

I cloned the thousand island dressing, changed the ID and name and it displayed okay on the home page.

quote:
I changed the Item number and it works fine
- You do have to change the ID, you can't have two products with the same ID



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Edited by - Phil on 07/16/2019 11:28:58

ardade
Advanced Member

257 Posts

Pre-sales questions only
(More Details...)

Posted - 07/16/2019 :  12:02:16  
Thanks Phil. The two items that are giving trouble is item number 88071 Maple Bacon and 32266C Ketchup Packets, they don't want to go on the home page.

Phil
ECT Moderator

United Kingdom
7625 Posts

Posted - 07/16/2019 :  12:22:51  
I'll take a look in the morning for you.



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Phil
ECT Moderator

United Kingdom
7625 Posts

Posted - 07/17/2019 :  00:18:04  
Hi Roger,
quote:
The two items that are giving trouble is item number 88071 Maple Bacon and 32266C Ketchup Packets, they don't want to go on the home page.

I didn't have a problem adding those two items to the home page, I just checked the boxes and they appeared.



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Edited by - Phil on 07/17/2019 00:18:28
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