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Vince
Administrator

Spain
39437 Posts

Posted - 07/22/2019 :  02:02:56  
Our Support Policy
Our products come with 6 months free support and we'll go the extra mile to get your store up and running as you would like well within that time. After the 6 months is up you can extend the support period by purchasing updaters, which as well as coming with free tech support, give you access to all the latest store features. You can purchase updaters here...
https://www.ecommercetemplates.com/upgrades.asp

Do I have to purchase updaters to get support?
Well, no . . . but it is normally the most cost effective. Another way of getting support is just to pay us by the hour and you can do this here...
https://www.ecommercetemplates.com/One-Hour%27s-Work
(Just follow that link to see the current cost.)
This is a reasonably priced way of hiring us to fix problems "above and beyond those covered by regular tech support", but doesn't come with updaters (which must be purchased separately.) For this reason, purchasing updaters is normally the best approach initially.

Why do you make me purchase updaters just to ask a question?
Well, that depends how you see it. You purchase a license for the software and you are free to find help as and where you like. However, as most ecommerce software is now delivered on a "Pay per Month" basis at a cost per month approaching our yearly updater price, we don't feel it is unreasonable to insist that you do have a currently supported product in order to receive support from us.

Can I email for support?
We do answer emails but if we answer your question on the support forum then others who have the same problem get to see your resolution. We scan the forum throughout the day looking for new posts, but we'll only really go through emails once a day so the forum is also a quicker method for support.

Many thanks to all of you

Vince

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