1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
 Posted - 08/29/2019 : 12:30:12
I have received many orders since the conversion to the new Stripe version. However I have not received one Order at Your Store email from any of the orders.. I made a test purchase a little
while ago. I did not receive a Thank You for Your Order email either. I have not received any emails from my store since the conversion.
Still baffled...
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 08/29/2019 : 12:52:51
Just checking my remarks in my previous post. To be clear - It is just the "Order at Your Store" emails and the "Thank You for Your Order" emails that are not being sent.
I am receiving Ask a Question emails and New Customer Signup emails.
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dbdave
ECT Moderator
USA
10276 Posts |
Posted - 08/29/2019 : 13:27:20
Hi, can you check your admin "main settings" to be sure
"NEW ORDER" is ticked under
Email Settings
Would you like to receive a confirmation email when orders come in?
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 08/29/2019 : 13:39:29
The wonderful people at Servelink suggested that I enable "Email" as a checkout option to see if I receive the missing emails there. I enabled Email and made a test purchase. I did receive the Order at Your Store and Thank You for Your Order on that one. Therefore, it is just within the new Stripe version that is not enabling these emails to be sent/received.
Edited by - 1234 on 08/29/2019 13:41:20
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Vince
Administrator
42466 Posts |
Posted - 08/30/2019 : 03:18:38
Hi 1234 and all I've found the cause of this problem I believe. Most of the email settings are in admin now, apart from a couple like... smtpserverport=465 smtpusessl=TRUE Because of the way Stripe works, we can't include the vsadmin/includes.asp file so if your email server relies on those being set, the email won't get sent correctly. What I need to do is move those from the includes.asp file into the the admin main settings page. But in the meantime, to get things working open the vsadmin/stripewebhook.asp file in notepad and search for... emlNl="<br />" ...and after that add for instance... smtpserverport=465 smtpusessl=TRUE ...OR WHATEVER those are set to in your includes.asp file. I'll get working on the update so you won't need to change this in the future, and my apologies for the problems. Vince Click Here for Shopping Cart SoftwareClick Here to sign up for our newsletterClick Here for the latest updater |
1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 08/30/2019 : 04:34:05
Thanks Vince,
I will do that. I don't mind not receiving the Order at Your Store emails. It is just the Thank You for Your Order emails that I was most concerned about. The customer isn't receiving any communication after completing their order. I will be looking forward to the next updater as well.
Thanks again...
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Vince
Administrator
42466 Posts |
Posted - 08/30/2019 : 04:50:42
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 09/06/2019 : 06:00:15
I see there is a new Updater now available (v7.1.4). Does this updater contain a fix for this issue?
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1818charlie
ECT Moderator
United Kingdom
1180 Posts |
Posted - 09/06/2019 : 07:51:17
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Vince
Administrator
42466 Posts |
Posted - 09/06/2019 : 09:49:19
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 09/06/2019 : 10:06:44
Thanks Vince!  |
1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 09/07/2019 : 10:33:00
Vince,
I applied the Updater and I am now receiving the emails.
However, the emails are incomplete. Here is what the Order at Your Store and the Thank You for Your Order emails are showing, below the customer information.
Details Name Unit Price Quantity Total
1924 Vehicle Maintenance Receipt Envelope $2.76 1 $2.76
Sub Total: $0.00
Grand Total: $0.00
This is what it should be (from Admin Orders):
Order Total:
$2.76
Shipping:
$2.75
Discounts:
$0.10
Grand Total:
$5.41
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Vince
Administrator
42466 Posts |
Posted - 09/07/2019 : 11:03:59
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 09/07/2019 : 11:15:02
Not a problem. I've been an ECT customer for over 12 years now. I'm looking forward to another 12 years at least. You're the best! |
Vince
Administrator
42466 Posts |
Posted - 09/07/2019 : 11:57:07
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 09/07/2019 : 13:46:12
Thanks again Vince! I made an error in my last post. I purchased my first ECT template in 2002. So...I'm actually a 17 year customer. Sorry for the confusion |
Vince
Administrator
42466 Posts |
Posted - 09/09/2019 : 04:12:12
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 12/07/2019 : 06:05:12
Hello again,
I'm just wondering if the "Pay with card" text on the Stripe checkout button has been placed in the language file yet. I can't find it in there, but id like to change the text on that button, and perhaps place it in my style.css file (or similar) so that it will stick. (I haven't mastered my css skills yet)
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Vince
Administrator
42466 Posts |
Posted - 12/08/2019 : 04:46:36
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1234
Ecommerce Template Expert
USA
972 Posts Pre-sales questions only (More Details...)
|
Posted - 12/08/2019 : 04:52:12
Thanks Vince! |
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StripeWebhook.asp
