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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  08:47:31  
I have a customer that's trying to place an order through Paypal Advanced using a Visa credit card & she keeps getting this error.

I can send a screen shot of the error, but I can't figure out how to attach a pic here.

trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  09:13:57  
Ok, the customer has tried submitting the payment through different devices (laptop & ipad) & still gets the same error msg.

In order to save the order, I ultimately had to send her a paypal invoice & payment was finalized with no problme which tells me there's some kind of error on my website.

Vince
Administrator

39997 Posts

Posted - 01/06/2020 :  09:50:11  
Hi Trendyhounds
Do you or other customers get the same error when you try that payment method? Have you tried putting the payment system into demo mode (in the admin payment providers page) and trying a test order?

Vince

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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  09:53:23  
I've had a couple other customers that didn't finalize payment & they were using Paypal Advanced but they didn't let me know of any problems. They just abandoned the cart.

Never tried the demo mode so not sure how to do that.

Vince
Administrator

39997 Posts

Posted - 01/06/2020 :  09:58:05  
Go to the ECT admin and click on "Modify" for the payment method and you should see the Demo Mode checkbox there. Then try a transaction with the test card number...
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Vince

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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  10:04:32  
Ok, I'm getting the same error as the customer.


Sorry, there seemed to be an error !

If you need any help with your purchase, then please be sure to contact us.

No matching payment system

trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  10:25:10  
I just tried it again to see if it would create the same error. I have the Paypal Advanced in "demo mode" and I got this error this time when I selected "credit card". I didn't do anything with the Paypal Express payment setup.


Some required information is missing or incorrect. Please correct the fields below and try again.

*Error: Paypal Express Checkout is not setup on this account.

Phil
ECT Moderator

United Kingdom
7267 Posts

Posted - 01/06/2020 :  10:27:55  
Hi Kath,
I would enable PayPal Express and try once more.



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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  10:28:59  
It is enabled. I didn't change anything with it.

trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  10:35:01  
Ok, I took the Paypal Advanced off "demo mode" and I don't get that "Paypal Express" error anymore, but I'm still getting this error.

Sorry, there seemed to be an error !

If you need any help with your purchase, then please be sure to contact us.

No matching payment system

Vince
Administrator

39997 Posts

Posted - 01/06/2020 :  10:54:42  
Hi again
So when you get this error you should be on the thanks page and there should be some parameters in the URL query string. Can you let me know by email (vince AT ecommercetemplates DOT com) what those are or tell me if the parameters are missing.
If they are missing, have a look at the instructions here...
https://www.ecommercetemplates.com/help/ecommplus/paypal-advanced.asp
Specifically the bits...
quote:
Enter Return URL: http://www.yourstoreurl.com/thanks.php
Return URL Method: Get

Vince

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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  11:01:33  
I just tried it again & it doesn't go to the "thanks" page. It stays on the cart.php page

I'm going to paypal manager to see if something has changed somehow.

trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  12:54:58  
I just tried it again to see if there was any change & I got this error this time.

I'm sorry, there was a problem with your transaction.
Transaction Result
User authentication failed


So any customers that are paying with a credit/debit card won't be able to finalize payment.

Sinbad
ECT Moderator

USA
65868 Posts

Posted - 01/06/2020 :  16:20:59  
Hi can you take a look at the post here https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=110003 by Insight it is usually a password issue.

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trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  16:36:48  
Sinbad, thank you. You are correct that the authentication error was a password error. Still don't know what was or is causing the other error msgs though.

trendyhounds
Advanced Member

235 Posts

Posted - 01/06/2020 :  17:31:29  
Issue seems to be resolved for now. I don't know what happened or what changed but I've had a couple orders without the errors.

Vince
Administrator

39997 Posts

Posted - 01/07/2020 :  01:09:38  
Thanks for letting us know . . . maybe just a temporary glitch on the PayPal side.

Vince

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ekrzycki
Advanced Member

USA
337 Posts

Posted - 01/07/2020 :  20:04:33  
Yes -- this was a big snafu at Paypal on Monday.
Paypal advanced was giving everybody the same error.
Error fixed itself at about 3:30PM CST.

Vince
Administrator

39997 Posts

Posted - 01/08/2020 :  01:45:04  
Ok, thanks for letting us know Ekrzycki

Vince

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whfh99
Advanced Member

249 Posts

Pre-sales questions only
(More Details...)

Posted - 02/25/2021 :  06:57:18  
Good morning. I have a site running PHP 7.1.11 at abigailsbakery.com using PayPal Payments Standard which is generated the same error message on the Thank you page as reported in this thread. I can share a screen shot and the URL from that page if that helps.

I'm not sure what fixed the issue for others.

Thanks,

Link Moser

Vince
Administrator

39997 Posts

Posted - 02/25/2021 :  09:30:02  
Hi Link
This seems to be a PayPal glitch and we were hoping they would sort it out. But as it seems they haven't we've added a workaround to the updater just now and it's in the incthanks.php script for all updater versions (v7.1 v7.2 v7.3)
For v7.1 you can pick it up here...
https://www.ecommercetemplates.com/downloads.asp

For the current versions, here as usual...
https://www.ecommercetemplates.com/updaters.asp

Vince

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