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inlays
Starting Member

USA
11 Posts

Pre-sales questions only
(More Details...)

Posted - 02/07/2020 :  19:55:50  
After upgrade to 7.1.7 from 6.9.X Checkout is failing with error

ADODB.Recordset error '800a0cc1'
Item cannot be found in the collection corresponding to the requested name or ordinal.
/vsadmin/inc/inccart.asp, line 6034

It happens after submitting credit card and billing information.
I upgraded to latest 7.1.8 version and error persist. Updater script went through without any errors indicating successful update.
Record of order is saved but shown in admin page as " Unauthorized"
Database integrity check utility shows no error.

Edited by - inlays on 02/07/2020 20:08:42

Vince
Administrator

42488 Posts

Posted - 02/08/2020 :  02:21:35  
Hi Inlays
There was a hotfix to cure a problem on just that line where the order name was sent to Authorize.net instead of the shipping name, but saying that it shouldn't cause this error. So could you anyway get another copy of the updater and copy just the inccart.asp script to your site and if that doesn't cure the problem, please send the FTP login details to my email (vince AT ecommercetemplates DOT com) and I'll see what is up.

Vince

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inlays
Starting Member

USA
11 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2020 :  12:41:51  
Hi Vince,
I sent you FTP information via email.
The file inccart.asp is the latest. I updated to 7.1.8 last night and compared again today

Vince
Administrator

42488 Posts

Posted - 02/08/2020 :  13:17:40  
Hi Inlays
Sorry about the problem here and it's fixed now on your site. It seems the hotfix hadn't actually made it into the updater as I thought so my apologies for that.

Vince

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Click Here for the latest updater

inlays
Starting Member

USA
11 Posts

Pre-sales questions only
(More Details...)

Posted - 02/08/2020 :  13:23:13  
Hi Vince,

That worked. Thank you for working on the weekend to address this.
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