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Marshall
Ecommerce Template Guru

USA
1874 Posts

Posted - 05/20/2020 :  14:51:23  
PHP v7.1.9

A client has reported that over the past several weeks, several customers have added products and when they go to checkout, the cart does not show the products. The client reported the only thing they had in common was using a MAC desktop with Safari browser. While it sounds like a cookie issue, I have no way of testing this. Is anyone else experiencing this problem? The site is grabbarspecialists[dot]com.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
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insight
ECT Moderator

USA
4476 Posts

Posted - 05/20/2020 :  21:37:34  
Not a Mac problem. I work on a Mac all day, every day, and I'd have noticed by now if there was a cart problem. What you have happening there is multiple www/non-www sessions going on, you should clean that up with a 301 redirect from non-www to www or vice versa.

Peter


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Marshall
Ecommerce Template Guru

USA
1874 Posts

Posted - 05/21/2020 :  04:14:19  
Have this in the .htaccess

RewriteCond %{HTTPS} off [OR]
RewriteCond %{HTTP_HOST} !^www\. [NC]
RewriteCond %{HTTP_HOST} ^(?:www\.)?(.+)$ [NC]
RewriteRule ^ https://www.%1%{REQUEST_URI} [L,NE,R=301]


Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Phil
ECT Moderator

United Kingdom
7609 Posts

Posted - 05/21/2020 :  06:20:25  
Hi Marshall,
If I go to https://grabbarspecialists dot com it should redirect to https://www.grabbarspecialists dot com but it doesn't

I usually have the following in my .htaccess files to force to https and to www.

try

RewriteEngine on
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}



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Edited by - Phil on 05/21/2020 06:20:53

Marshall
Ecommerce Template Guru

USA
1874 Posts

Posted - 05/21/2020 :  07:13:16  
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}

Is not rewriting to https:// to https://www. Should it be?

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Phil
ECT Moderator

United Kingdom
7609 Posts

Posted - 05/22/2020 :  08:34:30  
It should be yes but it appears it isn't.



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Marshall
Ecommerce Template Guru

USA
1874 Posts

Posted - 05/22/2020 :  09:30:18  
It may be the sequence of rewrites in the .htaccess

RewriteEngine On
RewriteCond %{HTTPS} !=on
RewriteCond %{REQUEST_URI} !^/\.well-known/acme-challenge/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/cpanel-dcv/[0-9a-zA-Z_-]+$
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/(?:\ Ballot169)?
RewriteCond %{REQUEST_URI} !^/\.well-known/pki-validation/[A-F0-9]{32}\.txt(?:\ Comodo\ DCV)?$

####################
RewriteCond %{HTTP_HOST} !^www\.
RewriteRule ^(.*)$ http://www.%{HTTP_HOST}/$1 [R=301,L]
RewriteCond %{HTTPS} off
RewriteRule (.*) https://%{HTTP_HOST}%{REQUEST_URI}


Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com
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