customer able to order product out of stock

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charmarsh Ecommerce Template Expert USA 959 Posts Pre-sales questions only (More Details...)	Posted - 06/05/2020 : 13:31:53 I think I searched this before but I cannot find the answer. A customer has ordered a product that has been listed as out of stock for some time. How does this happen and How can I avoid this?
dbdave ECT Moderator USA 10567 Posts	Posted - 06/05/2020 : 13:50:11 I don't think it should allow it, but have you taken a look at how long products can stay in a logged in customers cart? In the admin, main settings, Would you like to clear logged in customers cart items? David
Vince Administrator 43124 Posts	Posted - 06/06/2020 : 00:18:17 Hi Charmarsh Also, what is the stock for that item now? Is it zero or has it gone negative? If zero, it could be that an order with that item was deleted which would have freed up stock. Is that possible? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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