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 PHP (Unix / Linux / Apache) versions
 IP block for one IP seems to hit multiple customer
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Jan Andrea
Advanced Member

454 Posts

Pre-sales questions only
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Posted - 06/20/2020 :  11:26:08  
Hi! I had a bot try to place a $43,000 order last night, and IP blocking flagged it... but this morning I've had emails from now two customers who are also blocked from the site. I deleted the block and am waiting to hear back from the customers, but this isn't the first time it's happened; the last time I had a bot blocked, it also blocked other customers. It would be very peculiar if they all happened to use exactly the same IP address; is it possible it's blocking more than it should be? I need to update to 7.2.3 so if the fix is addressed there, wonderful; if not, any idea what's going on? I don't know my prospective customers' IP addresses.
Using ECT 7.2.2 for php


39042 Posts

Posted - 06/22/2020 :  04:45:03  
Hi Jan
I've found the problem I believe and it has to do with IPv6 addresses. Can you get a new copy of the updater and copy the incfunctions.php script to your site and that should sort this out.


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