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Marshall
Ecommerce Template Guru

USA
1576 Posts

Posted - 06/22/2020 :  06:37:35  
Client is reporting numerous complaints by customers getting hash value errors. Any suggestions on resolving the problem?
ECT Version 9.2.3
MySQL Version 5.6.47
PHP Version 5.6.40
SIM Integration
Authorize Capture

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Vince
Administrator

39437 Posts

Posted - 06/22/2020 :  15:13:10  
Hi Marshall
Have you tried a test purchase yourself? Normally with things like the hash it would work or not work. It would be strange if it is working for some and not for others.

Vince

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Marshall
Ecommerce Template Guru

USA
1576 Posts

Posted - 06/22/2020 :  16:28:04  
This site had this problem before and I tested it but got no errors. It seems to come and go, that is why I inlcuded all the server information in case that may be a contributing factor.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com
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