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 Shipping Est. Zip copies to Billing Zip
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Marshall
Ecommerce Template Guru

USA
1565 Posts

Posted - 06/24/2020 :  08:59:34  
Should the zip code entered in the shipping estimator on step 1 of checkout automatically copy to the billing address in step 2 as this zip code may NOT be the billing zip code? I had a client point this out and it is believed that customers are not catching that the wrong zip may be in the billing information and is contributing to unauthorized orders.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Vince
Administrator

39041 Posts

Posted - 06/24/2020 :  09:55:10  
Hi Marshall
I've checked the code and I'm not sure the Zip is copied to the shipping zip. Could it possibly be the auto-fill that browsers perform with addresses? Have you tried yourself?

Vince

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Marshall
Ecommerce Template Guru

USA
1565 Posts

Posted - 06/24/2020 :  12:52:53  
No, I tried it with different zip codes that are definitely not in any auto fill. This is v7.2.3 if it matters.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Vince
Administrator

39041 Posts

Posted - 06/27/2020 :  03:20:26  
Hi Marshall
Could you send me the site FTP login details to my email and I'll take a look. Can you include details of how to recreate this also as that may have something to do with it, ie details like you need to be logged in or not etc.

Vince

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Marshall
Ecommerce Template Guru

USA
1565 Posts

Posted - 06/27/2020 :  03:45:18  
Will do Vince.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Vince
Administrator

39041 Posts

Posted - 06/29/2020 :  04:08:30  
Hi Marshall
I got the login details and tried a test on your site as you mentioned, just to set the zip in the shipping estimator and then to proceed to the billing page. But I don't get the zip copied to the shipping details, only the billing details which is what I would expect. If I click the "ship to a different address" then the shipping zip is blank. Could it be that the address is remembered from a previous that you entered? Also, I'm assuming you are not logged in but please let me know if that's not the case.

Vince

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Marshall
Ecommerce Template Guru

USA
1565 Posts

Posted - 06/29/2020 :  16:04:42  
Vince, that is the problem, the zip in the sipping estimator auto copying to the zip in the billing information. While the shipping and billing are generally always the same, for those times they are not, the customer may not catch that the wrong zip is in the billing information resulting in the purchase being unauthorized. I am suggesting that the zip in the shipping estimator not be auto copied to either the billing or shipping information.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com

Vince
Administrator

39041 Posts

Posted - 06/30/2020 :  03:14:30  
Ok Marshall, I get you now and I'll have a think about this. The idea is really just to save the trouble of typing it again but I see what you mean in this case.

Vince

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Marshall
Ecommerce Template Guru

USA
1565 Posts

Posted - 06/30/2020 :  06:26:07  
Thanks Vince. Look forward to one of your wonderful solutions.

Marshall
CENLYT Productions - ms designs
Affordable Web Design
Custom Ecommerce Designs
Responsive Websites
Cenlyt.com
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