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 ASP (Windows server) versions
 Problem adding Alt Ids
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papawj
New Member

USA
52 Posts

Posted - 06/29/2020 :  06:38:23  
When I try to create an Alt Id for a product I get an error when trying to save. The error I see is :

An error occurred on the server when processing the URL. Please contact the System Administrator.
If you are the System Administrator please click here to find out more about this error.

The message pops up when clicking save and within 2 seconds, the error message goes away and I am returned to the product management page and no Alt ID is created.


Running ASP Server Ecommerce PlusASP v7.0.5

Vince
Administrator

39042 Posts

Posted - 06/29/2020 :  07:03:41  
If you are on v7.0.5, why not just start by updating to the supported v7.1 release here...
https://www.ecommercetemplates.com/updaters.asp
It's more than likely the error will just clear up but if not, it will be easier to find the problem in one of the supported versions.

Vince

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dbdave
ECT Moderator

USA
8594 Posts

Posted - 06/29/2020 :  07:05:13  
Hi, I see that error from time to time, and much like a generic "500" error, it's not really showing you the actual error.
You should see the actual error in the log file. Can you check there, or ask your host for help getting that actual error?
Once you have that, we should be able to understand the cause of the error.

Thanks,
David

papawj
New Member

USA
52 Posts

Posted - 06/30/2020 :  06:45:06  
I was able to sort out the issue by setting the server to send the error to the browser. 2 Bit fields in the database were set to not allow nulls and the add script did not set the values for these fields. I modified the database to set the default value on those fields and now it works as expected. The fields were pStockByOpts and pRecommend. Not sure why the defaults weren't set but a simple fix and I'm in business. Thanks for the responses.

Edited by - papawj on 07/01/2020 03:52:33

Vince
Administrator

39042 Posts

Posted - 07/01/2020 :  01:38:38  
And kudos to you for sorting this out. Thanks for letting us know the resolution!

Vince

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