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New Member

96 Posts

Posted - 10/22/2020 :  14:00:23  
When setting up UPS shipping we get this error:

UPS Developer Kit Licensing & Registration Wizard - Step 1
I'm sorry, there was an error
Error, couldn't connect to UPS server
Error: -2147012721: (A security error occurred )

I've searched for the error code and am finding no information on it. Do you have any insight?


39437 Posts

Posted - 10/23/2020 :  02:15:10  
Hi Kevin
Is the site reasonably up to date with updaters etc?
If you go to the admin dashboard, at the bottom under "Debug info" can you let me know what you have for Server Software?


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New Member

96 Posts

Posted - 10/23/2020 :  04:13:56  
Using Ecommerce PlusASP v7.2.3
Server Software: Microsoft-IIS/7.0
VBScript Version: VBScript 5.8

ECT Moderator

4216 Posts

Posted - 10/23/2020 :  08:14:41  
"Server Software: Microsoft-IIS/7.0"

It's unlikely that your Windows Vista era server will be able to communicate with modern secure web services.


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Edited by - insight on 10/23/2020 08:44:59

New Member

96 Posts

Posted - 11/04/2020 :  14:32:01  
Moving to a current Windows server solved the error. Thank you!

Now we're having an issue getting the correct shipping value from UPS. Thinking this is a UPS issue we contacted their support. Their reply is copied below. Much of what they're asking for I don't know. Would it help to send you login credentials for ?

UPS Response:
Thank you for contacting us. I would be happy to assist you today. To better assist you, please reply to this email with the following information:

1. URL address you are posting the request file to:

2. Your complete XML, Web Service, JSON, or RESTful request and response files. Be sure to include the security header.

“Please do not remove the user ID/password and Access Key from the request file.” Removing this information make the request file unusable for testing. We highly suggest changing the password for the profile after a resolution has been given.

You will need to debug your application to obtain the XML/Soap Envelope request and response files. Regrettably, due to the many possible programming languages and environments, we do not support client code directly and are unable to provide you with instructions on how to complete this process for your programming environment.

Note: Please place the request and reply into a single ZIP file and add this ZIP file as an attachment to your reply. Simply copying the code into an email makes it unusable for troubleshooting.

Once we receive this information, we will be able to address your issue in the most efficient manner.

Please contact us if you need any additional assistance.

UPS API Support

For API technical documents, please browse to

New Member

96 Posts

Posted - 11/06/2020 :  13:24:59  
In vsadmin, UPS settings have several shipping methods selected,

On the checkout page only one is available, and it's not one that's selected in the admin,

ECT Moderator

8797 Posts

Posted - 11/06/2020 :  13:45:30  
Have you gone into admin>main settings and turned on UPS rates there?

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