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 Require customer phone number
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charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 10/23/2020 :  14:58:00  
Some customers do not fill in the phone number field. How do I require this field?

dbdave
ECT Moderator

USA
10245 Posts

Posted - 10/23/2020 :  18:01:04  
Hi, that is a required field.
Customers can bypass with a few taps of the spacebar though.
Really there is not much that can be done to force that. They can always enter a false number too.

Thanks,
David

charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 11/30/2020 :  10:53:03  
Has there been any further solutions to this issue?

If not, where can I change the text from "Phone" to something else, like "Phone Number Required"?

1818charlie
ECT Moderator

United Kingdom
1177 Posts

Posted - 11/30/2020 :  11:08:58  
Hi Charlotte

Head to vsadmin/inc & locate the file languagefile_en.php. There is a line that should read $GLOBALS['xxPhone']='Phone'; edit the red text and put that line in your includes.php file. The line in the includes file will not be over written in any updaters in the future

Steve
Egerton Village, Bolton, UK

Edited by - 1818charlie on 11/30/2020 11:11:08

charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 11/30/2020 :  11:31:49  
Thanks, Steve

charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 02/03/2021 :  14:32:09  
This is still a problem for us. Is there another way to emphasize that the phone number is required, adding text or maybe a popup to the order form?

dbdave
ECT Moderator

USA
10245 Posts

Posted - 02/03/2021 :  14:39:23  
Are they leaving it blank?
What are customers doing?

David

charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 02/03/2021 :  14:41:01  
Yes, blank.

1818charlie
ECT Moderator

United Kingdom
1177 Posts

Posted - 02/03/2021 :  16:34:16  
Hi Charlotte

You could further edit the line to read $GLOBALS['xxPhone']='Phone - Number MUST be supplied or shipment will be delayed'; which would show as below. You could also make a point of calling the number to satisfy you it's a valid number.



Steve
Egerton Village, Bolton, UK

Edited by - 1818charlie on 02/03/2021 16:36:29

charmarsh
Ecommerce Template Expert

USA
933 Posts

Pre-sales questions only
(More Details...)

Posted - 02/03/2021 :  16:53:08  
I tried writing in "Phone Number Required". But that did not work. I'll try your suggestion. Thank you.

dbdave
ECT Moderator

USA
10245 Posts

Posted - 02/03/2021 :  19:46:15  
I think Steve's idea is a good step.
If that does not help, add a banner really large at the top of the page.
I don't think any code changes will help really as it's still possible to enter random numbers if you force a certain number of digits, etc...

David

PhilipW
Starting Member

USA
32 Posts

Pre-sales questions only
(More Details...)

Posted - 02/10/2021 :  05:32:13  
Bringing this to the top. My installation is .asp, and I know this is the PHP area, but the issue is the same.

We recently updated two stores after some time, and suddenly we are seeing orders where customers are leaving the phone field blank on both sites. Literally tens of thousands of orders for years with the phone field completed, and now we're seeing some orders without it.

The only thing different in our stores is the update. It feels to me that something happened that made it easier to skip. Testing now, I see the field does not require anything to be in it to check out. Is that different? Seems like it could at least require something be in there, even if it wasn't validated.

I get that we can put text strongly urging entry, but can't we also have a way to verify the field isn't empty?

Phil
ECT Moderator

United Kingdom
7609 Posts

Posted - 02/10/2021 :  07:00:22  
Hi Philip,
quote:
Testing now, I see the field does not require anything to be in it to check out. Is that different? Seems like it could at least require something be in there, even if it wasn't validated.


If no characters are entered in the phone field the user will be alerted with a pop up asking to enter data.



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PhilipW
Starting Member

USA
32 Posts

Pre-sales questions only
(More Details...)

Posted - 03/03/2021 :  10:40:40  
I let this sit awhile to get more orders, and clearly most orders now come without phone numbers. I can't recall ever getting an order without a phone number prior to this last update.

I tested trying to not enter a phone number, and as you said, a window popped up.

I then tried using paypal express, and though I didn't complete the order, I also didn't need to check out through ecommerce, so I never got the phone number challenge.

I just checked the last 10 orders. 8 were paypal express and all 8 have no phone number. The two that are not paypal express, have phone numbers.

With this clue, I looked at orders directly before and after the update. This change happened exactly on the date of the update.

I made no changes to paypal setup in the store.

It feels like the update messed this up somehow.

Thoughts?

Edited by - PhilipW on 03/03/2021 10:43:43

Vince
Administrator

42428 Posts

Posted - 03/03/2021 :  10:53:10  
Hi Philip
In your paypal account can you make sure that "Require Phone Number" is set...
https://www.paypal-community.com/t5/My-account-settings-Archive/How-do-I-require-a-phone-number-from-my-customers/td-p/356200

Vince

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PhilipW
Starting Member

USA
32 Posts

Pre-sales questions only
(More Details...)

Posted - 03/03/2021 :  12:16:50  
Thanks. I have set it now.

Vince
Administrator

42428 Posts

Posted - 03/04/2021 :  05:29:47  
The change by the way was that we now honour that PayPal account setting. If your PayPal account says to not require a phone number then a Phone Number is not required in the cart etc.

Vince

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PhilipW
Starting Member

USA
32 Posts

Pre-sales questions only
(More Details...)

Posted - 03/04/2021 :  06:08:11  
Thanks for the detail behind it. Makes sense.
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