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 ASP (Windows server) versions
 Emails not sending after update to 7.2.5
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claudia
Starting Member

USA
2 Posts

Posted - 12/16/2020 :  11:32:11  
Hi! I updated our site yesterday to version 7.2.5. Everything (so far) seems to be good with the exception of emails. Such as, no emails are going out from the site.

So when someone creates an order and completes it, they don't get an email notification. I've tested this several times myself creating an order just like a customer (we have an email option for payment so can do this and not actually have to pay).

I've gone into one of the orders I created and selected "resend email" and don't receive an email.

On the storeadmin main settings the SMTP Port and SMTP Secure are new options so not sure what to put?

Any help/pointers/suggestions would be greatly appreciated.

Thanks.

Claudia

(PS not sure how this account will show up as it didn't recognize me and made me create a new login, though I've used your software for at least the past decade).

claudia
Starting Member

USA
2 Posts

Posted - 12/16/2020 :  12:23:21  
OK well I feel like a total idiot.

Turns out the email account password had been changed and not updated on the site.



But hey, I'd rather it be something stupid on my part than anything else.

(nothing to see here, move along)

~Claudia

Vince
Administrator

39845 Posts

Posted - 12/16/2020 :  23:33:12  
Didn't see a thing.

(Thanks for letting us know you got it sorted though. )

Vince

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