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 ASP (Windows server) versions
 Checkout Looping back to customer details
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KevinRobson
Advanced Member

USA
140 Posts

Posted - 05/04/2021 :  08:09:27  
I have had repeated issues with customers getting stuck on check out where when they put in demographics and go to payment it will not let them, it just goes back to blank demographics where they have to re enter it all over again. Every person has either been on their phone or a tablet.

I place test orders with my iPad and Droid and am not able to duplicate the issue. Any ideas why some customers are having this issue?

dbdave
ECT Moderator

USA
9221 Posts

Posted - 05/04/2021 :  09:14:00  
Hi, what version of the cart is this?
Recent versions save the customers details, so they should not be having to enter their info again.
To address the issue of redirecting, I would check to see what's set for the store URL in the admin main settings for both http and https.
Do you use any caching on the site?

It's difficult to troubleshoot when you can't recreate the problem.

Thanks,
David


Edited by - dbdave on 05/04/2021 09:15:03

KevinRobson
Advanced Member

USA
140 Posts

Posted - 05/04/2021 :  15:26:00  
The cart version is Ecommerce PlusASP v7.2.3

dbdave
ECT Moderator

USA
9221 Posts

Posted - 05/04/2021 :  16:11:37  
Hi, Do you use any caching on the site?
Are you redirecting any URL's via a web.config file?

David
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