I have had repeated issues with customers getting stuck on check out where when they put in demographics and go to payment it will not let them, it just goes back to blank demographics where they have to re enter it all over again. Every person has either been on their phone or a tablet.

I place test orders with my iPad and Droid and am not able to duplicate the issue. Any ideas why some customers are having this issue?

Hi, what version of the cart is this?
Recent versions save the customers details, so they should not be having to enter their info again.
To address the issue of redirecting, I would check to see what's set for the store URL in the admin main settings for both http and https.
Do you use any caching on the site?

It's difficult to troubleshoot when you can't recreate the problem.

Thanks,
David

The cart version is Ecommerce PlusASP v7.2.3

Hi, Do you use any caching on the site?
Are you redirecting any URL's via a web.config file?

David

I don't know about the caching, https://FloridaBoysCaladiums.com

The web.config file looks like this:
<?xml version="1.0" encoding="UTF-8"?>
<configuration>
<system.web>
<compilation debug="true" />
<customErrors mode="on" />
</system.web>
<system.webServer>
<security>
<authorization>
<remove users="*" roles="" verbs="" />
<add accessType="Allow" users="*" />
</authorization>
</security>
<httpErrors errorMode="Detailed" />
<directoryBrowse enabled="false" />
<defaultDocument>
<files>
<clear />
<add value="Default.htm" />
<add value="Default.asp" />
<add value="index.htm" />
<add value="Default.cshtml" />
<add value="index.php" />
<add value="index.html" />
<add value="Index.asp" />
<add value="index.pl" />
<add value="default.html" />
<add value="Default.aspx" />
</files>
</defaultDocument>
<rewrite>
<rules>
<rule name="CanonicalHostNameRule1" enabled="true">
<match url="(.*)" />
<conditions>
<add input="{HTTP_HOST}" pattern="^www\.floridaboyscaladiums\.com$" negate="true" />
</conditions>
<action type="Redirect" url="https://www.floridaboyscaladiums.com/{R:1}" redirectType="Permanent" />
</rule>
<rule name="Force HTTPS" stopProcessing="true">
<match url="(.*)" />
<conditions logicalGrouping="MatchAll">
<add input="{HTTPS}" pattern="off" ignoreCase="true" />
</conditions>
<action type="Redirect" url="https://www.floridaboyscaladiums.com/{R:1}" redirectType="Permanent" appendQueryString="true" />
</rule>
</rules>
</rewrite>
</system.webServer>
<system.net>
<mailSettings>
<smtp>
<network host="localhost" />
</smtp>
</mailSettings>
</system.net>
</configuration>

That looks like a normal web.config, I just tried on phone and desktop and got all the way to the credit card screen both times. You have had this site for a few years yes, did this just start happening?

They don't call us Flori-Duh for nothing

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All seems fine here on iPhone.

Vince

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