Giant Image will not display.

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PaulP Advanced Member USA 203 Posts	Posted - 05/04/2021 : 10:44:39 Hello, I have a giant image for a product that I can't get to display. I upload it thru the product admin page and all I get is (see image below) The small and large images work fine and the image I want to use is in the prodimages folder. I'm up to date with the updater (Ecommerce Plus PHP v7.2.6) is there a size limit for the product images? Yours Truly, Paul P. Longtime ECT Customer
Vince Administrator 42472 Posts	Posted - 05/04/2021 : 14:22:53 Hi Paul if you right click the image and choose "Inspect" you should see the image URL in the object inspector. Can you check that to see if it seems sensible? Remember that image URL's will be case sensitive and look for white space. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
PaulP Advanced Member USA 203 Posts	Posted - 05/04/2021 : 18:19:57 Hi Vince, this is what I get. I don't see any image file reference. Yours Truly, Paul P. Longtime ECT Customer
dbdave ECT Moderator USA 10279 Posts	Posted - 05/04/2021 : 21:52:04 I see the source of the image is (unknown) I also see the class for the product has the product ID which looks to have the forward slash / there. Is that the case here? Can you check the filename for that image and see if it has a slash, or an html entity for one.. Maybe paste here what's showing there for that path. I suspect that may be the issue. Thanks, David
PaulP Advanced Member USA 203 Posts	Posted - 05/05/2021 : 04:20:30 Hi dbdave, Here is the image path for the image. https://www.knights12173.com/prodimages/40_60_blue_polo_300W.jpg Yours Truly, Paul P. Longtime ECT Customer
1818charlie ECT Moderator United Kingdom 1180 Posts	Posted - 05/05/2021 : 06:27:55 Hi Paul From that link I see the following image. Is that the correct image that should be showing? What I've done in the past when images refuse to show & I know it's definitely on the server I delete the image from the server, rename the image file & then re-upload, maybe worth a try. Steve Bolton Lancashire Edited by - 1818charlie on 05/05/2021 06:31:09
PaulP Advanced Member USA 203 Posts	Posted - 05/05/2021 : 10:25:43 Hi Steve, That's the correct image. I deleted the image from the server, renamed it and uploaded it and it still won't display. In inspect view for some reason it won't point to the file. Yours Truly, Paul P. Longtime ECT Customer
1818charlie ECT Moderator United Kingdom 1180 Posts	Posted - 05/05/2021 : 12:47:08 Hi Paul Then as a test I would create a new product and use the same image that's not showing to see if that shows the image. If it does show fine then that narrows it down to possibly something on the current product setup that the store software doesn't like. As to what the issue could be I can't say as I'm not a software boffin but Vince may have an answer. If so then I would use the newly created product in place of the current product. Steve Bolton Lancashire
dbdave ECT Moderator USA 10279 Posts	Posted - 05/05/2021 : 13:12:21 Another simple test would be to rename the file in the admin, and then rename the image to match and see if that works. David
PaulP Advanced Member USA 203 Posts	Posted - 05/05/2021 : 13:33:29 I deleted the product and image. I created a new one and I changed the product Reference Name and Prod Name. I changed the "Giant Image" name and uploaded it. Same thing. No image. It's not the product or the image. Some code is wrong somewhere. Vince I need your help Please. Yours Truly, Paul P. Longtime ECT Customer
Vince Administrator 42472 Posts	Posted - 05/05/2021 : 14:21:07 The missing image is a red herring I think as that is set via javascript. But it seems that the ectcart.js file is missing from that page and that could be why the required javascript to set the giant image filename isn't firing. Can you check that, and if it's the case add the ectcart.js file? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
PaulP Advanced Member USA 203 Posts	Posted - 05/06/2021 : 10:19:49 Hi Vince, Thank you for your all your help. I looked on the proddetail.php page and I didn't find any text with ectcart.js on it. I sent you an email with the login information if you could check it for me or give me the ectcart.js script you mentioned and where to place it. Thank you again for all your help. Yours Truly, Paul P. Longtime ECT Customer
dbdave ECT Moderator USA 10279 Posts	Posted - 05/06/2021 : 10:34:17 Hi Bill, the updater comes with the ectcart.js file (and the ectcart.css file) and they should be linked in all store pages as outlined here - https://www.ecommercetemplates.com/support/topic.asp?TOPIC_ID=107040 I expect the file might be on your server, but just not linked to the detail page. David Edited by - dbdave on 05/06/2021 10:34:56
PaulP Advanced Member USA 203 Posts	Posted - 05/06/2021 : 11:06:20 Hi Vince, Thanks for all your help. I read Andy's post: "TOPIC_ID=107040" you sent me and I was able to figure it out with that information. I added this script <script src="/js/ectcart.js"></script> in my dwt file as directed in the post and everything works fine now. Thanks again for all your help. Yours Truly, Paul P. Longtime ECT Customer
Vince Administrator 42472 Posts	Posted - 05/07/2021 : 04:32:03 Excellent stuff Paul and thanks for letting us know you've got it all sorted. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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