There are no methods available for your shipping d

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sierramc Starting Member 8 Posts	Posted - 05/17/2021 : 13:16:56 I am having a problem with larger items. When you go to the shopping cart it displays "There are no methods available for your shipping destination." It does seem to be related to product dimensions because it is only happening on items with larger dimensions. If I remove the product dimensions, it seems to work fine after that. However, I need to have the product dimensions to calculate the proper shipping fees for express shipping. Any suggestions?
dbdave ECT Moderator USA 10276 Posts	Posted - 05/17/2021 : 13:24:14 Perhaps your dimensions are larger than the carrier will accept. What carrier is this and what are the dimensions? Thanks, David Edited by - dbdave on 05/17/2021 13:24:39
sierramc Starting Member 8 Posts	Posted - 05/17/2021 : 13:27:30 32x24x16 using FedEx. The odd thing is if I change the values for zip code and state in the shipping estimator, then update the shipping estimator the error goes away
dbdave ECT Moderator USA 10276 Posts	Posted - 05/17/2021 : 14:16:13 Ok, so I know that the message "There are no methods available for your shipping destination" will show when an invalid zip code is used with UPS and FedEx rates. Is that the case here? David
sierramc Starting Member 8 Posts	Posted - 05/17/2021 : 14:24:28 It only does it on items with larger dimensions. It does not do it on all products. Is there a way to change the zip code in the shipping estimator so there is not default zip code? In fact, on some products you can have a mismatched zip code and state, and there is not an error message at all. Edited by - sierramc on 05/17/2021 14:25:51
dbdave ECT Moderator USA 10276 Posts	Posted - 05/17/2021 : 14:59:32 In your includes, set nodefaultzip=TRUE to have no default zip in the estimator. You may need some additional settings if the issue persists. There are quite a few related to this here https://www.ecommercetemplates.com/help/ecommplus/parameters.asp Thanks, David Edited by - dbdave on 05/17/2021 14:59:51
mediator Ecommerce Template Expert United Kingdom 663 Posts Pre-sales questions only (More Details...)	Posted - 06/22/2021 : 03:02:46 i set up royal mail on my weight-based shipping but all my weights are in grams and royal mail is not taking into consideration if the parcel is a large letter or small parcel , can I revert back and not use the royal mail auto system ? Cheers Jamie
Vince Administrator 42464 Posts	Posted - 06/22/2021 : 13:02:35 Hi Jamie The Royal Mail setup system will populate the database with the Royal mail rates so if you had weight based rates set up before, they will be overwritten now. But is it possible to maybe just update the weights for your products? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
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