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KevinRobson
Advanced Member

USA
245 Posts

Posted - 10/01/2021 :  10:48:45  
I have a customer who is using the latest Chrome and Safari browsers. He gets the "unsafe site" page and can't go any further. When he uses Edge it works as expected.

We're using Ecommerce PlusASP v7.3.5
https://finalembrace.com/

Any idea why he's getting this message?

insight
ECT Moderator

USA
4476 Posts

Posted - 10/01/2021 :  10:53:05  
Your SSL/TLS certificate chain is incorrectly configured, you need to get with your server administrator.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com

KevinRobson
Advanced Member

USA
245 Posts

Posted - 10/04/2021 :  10:21:45  
How do I get a screen shot of our SSL/TLS certificate chain?

I submitted a ticket with the server administrator and he says he can't find anything wrong.

insight
ECT Moderator

USA
4476 Posts

Posted - 10/04/2021 :  10:24:52  
I believe he has already fixed it, and I don't think the problem exists any more at this point. ISRG root in use now.

Peter


Professional ecommerce web hosting services
Shared hosting Windows & Linux | Dedicated servers | Domains | SSL
Ecommerce Templates specialists since 2003
https://servelink.com
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