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 PHP (Unix / Linux / Apache) versions
 Out of Date Version - Can't login
Author « Topic »  

IfOnly
Advanced Member

227 Posts

Posted - 01/11/2022 :  02:32:20  
I've inherited a client with a out of date version of your ecommerce software.

They are currently receiving the error "Sorry, your login / password was incorrect." when trying to login in.

Would the "12 Months PHP Updaters" + "Apply updaterYes and give site CSS check" be the first step in receving help to overcome this issue

I completely understand to received further support would require the purchase of the updater

Vince
Administrator

41216 Posts

Posted - 01/11/2022 :  02:56:00  
Hi IfOnly
There is a script here to reset the admin password if you need to...
https://www.ecommercetemplates.com/help/troubleshooting.asp#php6
quote:
Would the "12 Months PHP Updaters" + "Apply updaterYes and give site CSS check" be the first step in receving help to overcome this issue
This is a really, really good idea for all the extra features, support and updates that come with it. You can apply the updater yourself by just copying the files via FTP and running the updatestore.php script in your browser, but if you choose to have us do it and give the site a CSS check we will also have a look over the site and fix any CSS problems that have crept in.

Vince

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IfOnly
Advanced Member

227 Posts

Posted - 01/11/2022 :  03:06:32  
Hi Vince - Thanks for the quick reply I've just purchase - "12 Months PHP Updaters" + "Apply updaterYes and give site CSS check"

Just wondering whats the next steps to get this applied

Many thanks

Vince
Administrator

41216 Posts

Posted - 01/11/2022 :  04:36:11  
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