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SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 03/29/2022 :  09:18:52  
Hi Vince,

I am trying to relate a product and it's not displaying on my website. They show related in the shopping cart. They worked before the last update. Also, none of my current related products are showing. Not sure where to look for the display settings. Can you help me?

Thank you!


Linda L Sharp

Edited by - SharpLL on 03/29/2022 14:35:56

Vince
Administrator

41803 Posts

Posted - 03/29/2022 :  15:08:47  
Hi Linda
Did you want related products to the items in the cart to show on the cart page? If so you need the [ect_crosssell] shortcode (as you are using the wordpress version) and I've added that for you now. If you wanted something different please let me know.

Vince

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SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 03/29/2022 :  15:15:36  
I would like the related products to appear on my website page. They are not showing even though they are related in the cart. Does that make sense?
Thanks,
Linda

Linda L Sharp

SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 03/29/2022 :  17:07:28  
The home page looks good.

Can that code be used for Related Products on the 'details' page only for products? For example, I would like a Surface product to be related to a Printing Tutorial. They were displaying before the update and they are marked as being related, but not showing on the actual detail page on my website.

I hope I'm making sense.

Thanks, Vince!



Linda L Sharp

Vince
Administrator

41803 Posts

Posted - 03/30/2022 :  03:58:18  
Hi Linda
> They worked before the last update.
So where on the details page were the related products before? Normally if you wanted related products on the detail page they would go in the Spry Tabs section but I don't believe you are using Spry Tabs. Would you like to set that up or is it set up but not working?

Vince

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SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 03/31/2022 :  09:10:53  
Hi...

I'm not sure if I was using Spry Tabs or not, but if you don't see them, I guess not. I just know the related products showed before the update right below the Buy Button. Is it possible for them to show in a row under the Buy button?

Thanks!
Linda

Linda L Sharp

Vince
Administrator

41803 Posts

Posted - 03/31/2022 :  10:30:03  
Hi Linda
I don't think you were using Spry Tabs come to think of it as the product description is already used in a position that would not work for Spry Tabs. But what I've done is add the Cross Sell shortcode to the Product Detail page. Now the related items appear below the Social Media buttons. Is that ok for you?

Vince

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SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 03/31/2022 :  16:47:57  
That looks good to me.
Thank you, Vince!
Linda

Linda L Sharp

SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 04/01/2022 :  11:35:27  
Vince,

I sent an email with links to two pages showing Related Products using the Cross Sell code. Both look different.

Linda

Linda L Sharp

Vince
Administrator

41803 Posts

Posted - 04/02/2022 :  03:11:26  
Hi LInda
I see the problem. Can you add the following to the site custom CSS and that should cure it...

p.cstitle {
clear: both;
}

Vince

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SharpLL
Starting Member

USA
7 Posts

Pre-sales questions only
(More Details...)

Posted - 04/03/2022 :  08:55:09  
Thank you, Vince.
That helped a lot!

Linda

Linda L Sharp
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