UPS Residential Surcharge

Author	« Topic »
KenLane Advanced Member USA 450 Posts	Posted - 10/29/2022 : 13:10:03 The UPS charges are entering the published rates but not the residential surcharges. The best I can tell, it's not using the address to determine it's a residence. It looks at only the zip code. Can this be resolved? ====== Flight Instructor selling Flight Training Materials & Pilot Supplies http://www.AustinFlightCheck.com
Vince Administrator 42703 Posts	Posted - 10/31/2022 : 09:00:06 Hi KenLane If you set this parameter in your includes.php file... $debugxmlemails=TRUE; Then checkount so you get rates for a UPS shipment that shows this problem and you should get an email with the XML request and response. Then get in touch with your UPS rep and send it to them and they should be able to tell you why it is not determining that it is a residential address. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KenLane Advanced Member USA 450 Posts	Posted - 10/31/2022 : 09:45:39 So I have the answer.... does the template actually submit the street address to UPS for determining type of location? ====== Flight Instructor selling Flight Training Materials & Pilot Supplies http://www.AustinFlightCheck.com
Vince Administrator 42703 Posts	Posted - 11/01/2022 : 02:40:50 Hi KenLane quote: does the template actually submit the street address to UPS for determining type of location? I believe so, for instance... quote: <ShipTo> <Address> <AddressLine1>Test Address</AddressLine1> <AddressLine2></AddressLine2> <City>Test City</City> <StateProvinceCode></StateProvinceCode> <PostalCode>90210</PostalCode> <CountryCode>US</CountryCode> <ResidentialAddressIndicator/></Address></ShipTo> And I think that the Rating API should automatically add the residential surcharge... quote: Does Rating API automatically validate Residential versus Commercial addresses? If the residential indicator is included inthe rate request then the shipment will be classified as residential. There is a second validation done and if the address is commercial then the classification will be changed and the customer is notified of this in the rate response. But if we can get the XML to UPS then hopefully they can give us a definitive answer and let us know if anything needs changing. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Vince Administrator 42703 Posts	Posted - 11/02/2022 : 06:59:32 Hi KenLane Someone gave me some Commercial / Residential address to try and I do get a difference in rates here. There is also a warning in the XML returned from UPS for a commercial address... <RatedShipmentWarning>Ship To Address Classification is changed from Residential to Commercial</RatedShipmentWarning> This all seems to be as expected so if you find something different we need to get UPS involved. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
KenLane Advanced Member USA 450 Posts	Posted - 02/18/2023 : 10:29:40 Okay, I never made changes from previously. The charges seemed to work out. Now, I'm getting a UPS charge of $54 on 1.5 pounds going to Oregon via Ground. I get the same return whether the setting is for published or negotiated rates. If buyers are seeing this kind of shipping, it's gonna kill my business. ====== Flight Instructor selling Flight Training Materials & Pilot Supplies http://www.AustinFlightCheck.com
Vince Administrator 42703 Posts	Posted - 06/12/2023 : 02:30:17 Hi KenLane Sorry it's taken a while to actually get to the bottom of this but with DBDave's help I think we've finally found the cause and it seems that when using Alternate Rates the full address wasn't being used for the shipping rates lookup. The fix is in the vsadmin/shipservice.php (also in the .asp version) file in the updater. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
	« Topic »