Httpdocs Folder Gone Website Down

Author	« Topic »
1234 Ecommerce Template Expert USA 972 Posts Pre-sales questions only (More Details...)	Posted - 12/29/2022 : 06:41:23 I logged into my site this morning via FileZilla. My httpdocs folder is missing and my website is completely gone. I have sent an email to Servelink and am waiting for a reply now. Edited by - 1234 on 12/29/2022 06:56:13
1234 Ecommerce Template Expert USA 972 Posts Pre-sales questions only (More Details...)	Posted - 12/29/2022 : 06:55:14 I found my httpdocs folder in my Logs folder(?) I was able to move it back to the correct spot, and the website is back up now. That was the scariest thing I've experienced in the past 23 years. How in the world my httpdocs folder got moved to my logs folder is beyond me, but luckily it wasn't removed from the server entirely. I am sure Servelink has the site backed up anyway. I sprouted some new gray hairs in the meantime.
1234 Ecommerce Template Expert USA 972 Posts Pre-sales questions only (More Details...)	Posted - 12/29/2022 : 08:13:34 I just wanted to add to this...I was able to find my missing root folder fairly quickly but I wanted to point out that ServeLink responded to my support request for this issue within just minutes. This could have been a major issue and I am very happy to know that ServeLink was there to help almost immediately. That is some fast support! Thanks to ServeLink for the very speedy support. Highly suggested
Vince Administrator 42470 Posts	Posted - 12/30/2022 : 03:21:33 Wow, I'm sorry to hear that this happened but this is why we keep recommending ServeLink as they do get top marks from customers for support. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
	« Topic »