Posted - 02/23/2023 : 10:18:19
I feel your pain, Gemma.
May I suggest you go to the product in the order to see if it has a negative inventory value? If it does, and the inventory isn't available, then you keep the order on backorder. If there is inventory, then the customer will be happy that the item is shipping sooner than anticipated. As for the shipping on split orders, you could put something in your Terms & Conditions about that, and then email the customer asking them if they want to wait to ship the items together or ship separately and quote them the additional cost.
Vince, it would be a good idea to know if someone agreed to go ahead with placing an order for an item that was out of stock and on backorder. Also, it would be a good idea to have a field to enter an estimated ship date for a backorder in the product admin. I currently use discount code fields to do this, but it's a hack. You can make a product available for backorder, but we constantly have customers contacting us wanting to know how long it would be, so they feel more confident going ahead with the order.
Just my two cents.
Edited by - kelleymoore on 02/23/2023 10:23:35