handling fee

Author	« Topic »
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 03/23/2023 : 08:34:04 The free shipping & handling function in version 7.4.12 is adding the handling fee, when the item should be $0 shipping and handling.
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 03/23/2023 : 11:35:39 updated to v7.5.7 and it's still charging a handling fee of free shipping.
dbdave ECT Moderator USA 10647 Posts	Posted - 03/23/2023 : 13:32:46 Can you check (in the admin discounts section) that for "applies to handling too" is set for your free shipping discount? Thanks, David
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 03/24/2023 : 06:54:25 Thanks Dave, yes I believe its checked. Maybe there is a new place to check off? If not, this is a new issue, because its worked in the past.
Vince Administrator 43309 Posts	Posted - 03/25/2023 : 01:33:12 Hi Steven Is the handling fee set on one of your payment methods maybe? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 03/27/2023 : 06:13:55 Vince all payment methods are all set at $0
Vince Administrator 43309 Posts	Posted - 03/29/2023 : 00:16:33 Hi Steven Can you maybe send details of how to recreate this on your site and I'll have a look. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 03/29/2023 : 06:41:43 Thanks Vince, Add this item to your cart https://www.offshoreelectrics.com/proddetail.php?prod=hh-spm5200 Go to the cart and you will see the $4 handling fee.
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 04/05/2023 : 06:39:22 Any more thoughts on this? Its causing people not to purchase items.
Vince Administrator 43309 Posts	Posted - 04/09/2023 : 12:05:13 Hi Steven I think I have this sorted out now. Do you mind if I update your site with the fix so we can check it works before releasing? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
steven vaccaro Ecommerce Template Guru USA 1116 Posts	Posted - 04/10/2023 : 06:55:57 Sure Vince
Vince Administrator 43309 Posts	Posted - 04/12/2023 : 02:08:07 Hi Steven Ok, I've made the change now so could you please let me know how it goes. I've also added the change for the number of wish list items. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
	« Topic »