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 PayPal payments showing a capture
Author « Topic »  

cmf
Starting Member

Barbados
34 Posts

Posted - 03/27/2023 :  09:22:16  
Hi, when orders are made, the payments in PayPal are showing as captured and not completed.

The cart completes the order and allows the customer to download the digital items.

How, can I get the payment to be processed and completed as before?

Vince
Administrator

42467 Posts

Posted - 03/27/2023 :  10:26:07  
Hi cmf
In the payment providers admin page have you changed from Authorize Capture to Authorize Only?

Vince

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cmf
Starting Member

Barbados
34 Posts

Posted - 03/28/2023 :  09:27:51  
Thanks for your reply. No, I didn't. The transaction type is "authorization"

The only two options are authorization and sale.

Vince
Administrator

42467 Posts

Posted - 03/28/2023 :  14:47:27  
Hi cmf
quote:
How, can I get the payment to be processed and completed as before?
So things were working before and did anything change since then?

Vince

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cmf
Starting Member

Barbados
34 Posts

Posted - 03/28/2023 :  14:54:41  
Things were working in the old way of using PayPal with the checkout.

After the change and following the setup configuration, this is when the issue started.

What is the difference between "sale and authorization" in the setup of the payment gateway?

dbdave
ECT Moderator

USA
10277 Posts

Posted - 03/28/2023 :  15:28:46  
One way will authorize only and you need to capture each payment in the admin, and the other will auto capture.
Try changing the setting and wait for some orders to see if that puts it the way you want.
Thanks,
David

Phil
ECT Moderator

United Kingdom
7622 Posts

Posted - 03/29/2023 :  02:15:50  
quote:
Thanks for your reply. No, I didn't. The transaction type is "authorization"

The only two options are authorization and sale.


You need to set it to'sale'



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cmf
Starting Member

Barbados
34 Posts

Posted - 04/04/2023 :  20:28:24  
Hi, just wanted to let you know that setting the transaction type to "sale" worked.

Thanks for your help with this.
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