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dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/24/2023 :  07:08:04  
Hi, I have a question about updating customers on status changes with their orders.

I assumed I could place a note in the Status Info field, change the status, and then select Email Status Change, and the customer would get an email from the cart with this information. Those emails are not going out. Order receipts go out fine, however, the Status Changes are not. Is there a different configuration for this, or is it just not working?

Workflow: I open the order, change the order status, added a note, check the box for Email Status Change, then select the Update button.

David Hagood

dbdave
ECT Moderator

USA
10242 Posts

Posted - 05/24/2023 :  08:06:13  
Is this a test order with your email address?
If so, have you checked your spam / junk folder?

David

dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/24/2023 :  10:40:03  
Yes, not in spam. First thing I checked. I get the receipts fine but not Status Change email

David Hagood

dbdave
ECT Moderator

USA
10242 Posts

Posted - 05/24/2023 :  13:28:48  
In your admin Under the menu STORE ADMIN > Email Messages can you check to see what you have setup for Order Status Email?

David

dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/24/2023 :  15:38:10  
That is correct and customers are getting all receipts. However, they are not getting Status Change email

David Hagood

dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/24/2023 :  15:40:47  
It is using our correct email address
Our correct Company Name
Use default PHP mail() function
HTML format emails

David Hagood

dbdave
ECT Moderator

USA
10242 Posts

Posted - 05/24/2023 :  16:58:20  
Can you post here what you have setup for Order Status Email?

Typically if you have not edited it, then it should look something like

Dear %ordername%<br />Your order id %orderid% from %orderdate% has been updated from %oldstatus% to %newstatus% on %date%.<br />{Your tracking number is %trackingnum%<br />}{Additional Info: %statusinfo%<br />}


David

dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/24/2023 :  20:23:12  
<!doctype html>
<html>
<head>
<meta charset="utf-8">
<title>American Bass Anglers Order Update</title>
<link href="boilerplate.css" rel="stylesheet" type="text/css">
<link href="Main.css" rel="stylesheet" type="text/css">
<style type="text/css">
body {
background-color: #ffffff;
}
</style>
</head>

<body>
<blockquote>
<p class="right1"><strong>American Bass Anglers Order Update</strong></p>
<p class="right1">%ordername% your order %orderid% status has changed. </p>
<p class="right1">Your new order status is: %newstatus% </p>
<p class="right1">Order Information: %statusinfo%</p>
<p class="right1">Thank you if you have any questions please call <br />
(256)232-0406</p>
<p class="right1">Thank you,<br />
Member Services<br />
American Bass Angler, Inc </p>
</blockquote>
</body>
</html>

David Hagood

midvalleydrifter001
Ecommerce Template Expert

USA
912 Posts

Posted - 05/24/2023 :  20:46:33  
From your Email Messages Admin page click on the "Admin Order Status" link over to the right of the Order Status Email line

Once on that page look to see what Status numbers have a check mark to send email.

Maybe the status update that isn't getting emailed is missing a check mark under the "Send Email" header.

Patrick

dhagood100
New Member

USA
59 Posts

Pre-sales questions only
(More Details...)

Posted - 05/25/2023 :  09:09:10  
Thanks, I'll check

David Hagood
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