stop the spam!

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charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/13/2021 : 17:12:54 I'm getting hit with hundreds of unauthorized orders right now. How to stop this?
dbdave ECT Moderator USA 10277 Posts	Posted - 02/13/2021 : 17:30:12 Have you tried blocking the IP address in your admin? If it's coming from different IP addresses, then you might want to enable/setup captcha on checkout, at least until it's gone - https://www.ecommercetemplates.com/help/admin-main.asp#recaptcha David Edited by - dbdave on 02/13/2021 17:32:02
Marshall Ecommerce Template Guru USA 1874 Posts	Posted - 02/13/2021 : 20:48:22 You can also set up a block through the vsadmin/includes.php file To limit the number of transactions in a 24 hour period per IP set: $blockmultipurchase=10; ...where 10 here is the maximum number of purchases by that particular IP address in 24 hours. Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2021 : 23:12:58 Every one has a different IP address!!!
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2021 : 23:14:18 recaptcha does not seem to work! I dont see any boxes for "checkout", the only boxes to check are: Card Entry, Admin Login, Ask a Question, Post Review, New Affiliate, Gift Certificate, New Account, Email Orders. I tried checking the Card Entry box but I did not see any recaptcha question appear when I tested it. Edited by - charmarsh on 02/14/2021 23:21:50
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2021 : 23:48:50 Is there a way to block IP address by country?
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/14/2021 : 23:53:24 The only way to hold them off is to check the vacation box and close the store! As soon as I open the store again the bots start streaming in again!
Marshall Ecommerce Template Guru USA 1874 Posts	Posted - 02/15/2021 : 04:51:55 Do they by chance all use the same email address or phone number? Marshall CENLYT Productions - ms designs Affordable Web Design Custom Ecommerce Designs Responsive Websites Cenlyt.com Edited by - Marshall on 02/15/2021 06:14:12
dbdave ECT Moderator USA 10277 Posts	Posted - 02/15/2021 : 06:27:56 I recommend that you setup captcha on the store until they are gone. Did you get access keys from google? Here is the setup help - https://www.ecommercetemplates.com/help/admin-main.asp#recaptcha Please post back what version of the store you are on too, as there have been some improvements in the handling of these in recent versions of the cart. David
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/15/2021 : 09:23:26 Random emails and phone numbers. I had google recaptcha codes already in there with no boxes checked. I checked the "card entry" box on the store and tested and saw nothing, so I went back to google and created new codes, entered and stlll see no recaptcha question box anywhere. I am using v. 7.2.5
dbdave ECT Moderator USA 10277 Posts	Posted - 02/15/2021 : 10:14:44 What checkout payment providers are you using? Can you enable one of the others and see if the captcha shows there...? David
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/15/2021 : 10:32:39 Good suggestion... I checked the "review" box and it does show up on the review page. But I need it to stop bots from placing orders. I am using Braintree.
Vince Administrator 42472 Posts	Posted - 02/15/2021 : 12:13:43 It was a good idea of David's to use the Captcha to slow this down, but I'm afraid it will only work when the card entry code is generated by the cart, and in this case it's all generated by Braintree so we can't hook in there. But have you tried your host to see if they can block IP's by country or something like that? Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
Phil ECT Moderator United Kingdom 7622 Posts	Posted - 02/15/2021 : 12:21:32 quote: Is there a way to block IP address by country? There is but they usually use a proxy so the script doesn't always nail them as an intruder. I put one in place the other week with a redirect to a 404 page and it worked, but it doesn't always work * Database Migrations and Conversions* * ASP to PHP Cart Conversions* *Contact Us* *Buy The PHP Capture Card Plugin* Rate Our Services/View Our Feedback
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/16/2021 : 09:09:58 I am still waiting for tech support from BrainTree, in the meantime, can I add a honeypot to the form field? Or something similar to keep the unauthorized orders from going through? Edited by - charmarsh on 02/16/2021 09:15:14
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/16/2021 : 16:27:35 I was able to block all non- USA ip addresses. Now I am getting spammed from New York! These last ones all order 1 of the same product. This product is the first one in my inventory alphabetically, it begins with "A" except for those that start with a number in their name. Is this why it is chosen, Any clues?
dbdave ECT Moderator USA 10277 Posts	Posted - 02/16/2021 : 18:14:59 Have you looked at the server logs? I'm curious if there is anything in common there. Do you have your orders set to display the user agent? I've seen user agents that are bots, have the name of the bot there. If this is the case, you can redirect them and send them on their way with a script. David Edited by - dbdave on 02/16/2021 18:15:20
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/16/2021 : 22:20:50 David this is a little over my pay grade. Is this something I can ask my server to help with?
Vince Administrator 42472 Posts	Posted - 02/17/2021 : 02:25:03 Hi Charmarsh Can you send the site FTP login to my email (vince AT ecommercetemplates DOT com) and I'll see if I can see a patter in what they are doing, and so find a way to limit them. Vince Click Here for Shopping Cart Software Click Here to sign up for our newsletter Click Here for the latest updater
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/17/2021 : 09:34:18 Will do, thank you in advance!
charmarsh Ecommerce Template Expert USA 933 Posts Pre-sales questions only (More Details...)	Posted - 02/17/2021 : 10:36:47 Also, isnt there a way to add a recaptcha to the order page form where they fill out the billing details, before they input their credit card info?
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